First you can improve by not having a customer waiting 20 mins to pick up a vehicle because the internet is slow. Second you should not over charge a customer for things that they did not request. This experience was by far the worst I’ve had renting from U-Haul. I got charge for equipment that the store couldn’t provide because it wasn’t in stock. The refund process takes way too long.
Watkia M
Clinton Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Clinton, MD 20735
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Avis vérifiés des clients
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Comment U-Haul Fonctionnement des avisJust moved my mom last month and this time was completely different, passed the place cause it looked like a tiny sketchy gas station. No uhual sign or truck in sight, turned around walked in asked guy about uhual he just replied " license " took my license for few minutes and gave me keys to truck. No paperwork no explanation about gas or adding driver, I didn't even sign anything. It was suspicious but I needed to move and figured i could get it sorted out once I return truck. My previous pick up place last month was good and alot closer to home. I had to drive an hour away from my house to this place. Thankfully I wont be moving again for a long time.
Jeff DI'm not sure if it's U-Haul's system or the location. But if I filled out the reservation online, why does it take 45 minutes to pick up a truck. Why did all the information had to be resubmitted by the clerk, in addition needed a second individual to be listed even though I was the only driver? Seems to me the process could have been smoother.
Danelo SThe dealer did not know how to properly check the UhAul back in, caused me and extra day raye and charged me for insurance when it was bot in my initial online reservation
Shanqueilla HVehicle was dropped off on the day of return. U-Haul team did not check me in as returned until the next day leaving with an extra $70 charge for returning it a day late.
Kevin G