Pickup location was great to work with. Unfortunately the overall U-haul system needs a better approach at confirming reservations were complete and the equipment is in possession of the customer. Horrible experience while trying to drive 600+ miles in blowing snow while un-cancelling a reservation for no reason.
Eric T.
JRC Enterprises
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Columbus, WI 53925
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- 3,0 - Cote moyenne des clients
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I am not happy with U-Haul at all. My truck was not available that I reserved in my town, then a dolly was not available. The gas tank was not full when I picked it up.
Linda M.Please stop sending emails to me!!!!! I never have used UHAUL. stop spamming
SHAWN C.There was a little bit of a hiccup picking up our equipment from this location, when we arrived we were not able to do a mobile check-in and when we inquired at the desk they did not know about our reservation at all. After some back-and-forth confusion we managed to get checked in and take our truck. The woman who helped us was extremely sweet and helped make the whole ordeal much better. When we got into our truck we found it to be in dirty condition, with sticky stains around the cup holders. The gas gauge was also lower than our contract said it would be (and said we had to return it at), with the contract stating it was 11/16 and it was actually slightly under 1/2.
Daniel H.Was switched last minute to a location 50 miles away from original pick up. In order to accommodate I had to switch my pick up time to be earlier. Pick up sitw was not ready for me and I spent 30 minutes waiting for paperwork to get filled out.
Caleb B.