The representative at the counter when I picked up the truck was borderline rude. Also, this location did not have any moving blankets, as I had reserved. I was told that this location was not a U-Haul location......that they just have U-Haul trucks. Perhaps a course on customer service would serve this location well. Also, I was sent to this location after the one where I reserved a truck did not have the 16 foot truck that I reserved. I did not receive 24 hour notice that the truck would not be available at the reservation location and was sent to the Commerce location. This resulted in 2 hours of extra time and travel out of my already tight schedule. No $50 refund has been forthcoming at this point, as promised on the U-haul website. Overall, I was satisfied with U-Haul. It seems, however, that the process of reserving online has some problems to work out. It would have been nice if I had received a phone call ahead of time to let me know that the truck would not be there for pick up and that I would have to go somewhere else to get a truck, thus saving me time and gas.
ELI M
HP Commerce
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Commerce, GA 30529
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Location was a little off. It was located in front of outback not where gps originally showed
krista lIf a customer orders equipment, ensure it is on the truck at the time of rental. We ordered hand trucks, a furniture dolly, and blankets. None of these items were on the truck at the time of rental. The items were charged to us, and I had to contact U-Haul twice to initiate a refund.
Paige PHad a pleasant experience, office personnel was very helpful and friendly. If anything price could come down. Thank you.
William SFix your truck it is unsafe ,put proper equipment in it no hand truck no blankets, an no Gas on less than an 8th of a tank .Worst experience ever!
Melissa C