No one there at first. Then someone came
Carol B
Dukes Recovery
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Conway, SC 29526
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisNo one there and they forgot to check me in that I brought it back. 3 of the questions I really couldn't answer because no one was there.
Earl WI was given a truck with an empty gas tank. “8 miles to empty”. I had to go directly to a gas station to fill it so we could start using it. The worker apologized and explained that it had just come back and was cleaned (which it was) but they hadn’t a chance to fill it. They knew I was coming and should have been ready. Despite this issue I found the person helpful and efficient. Once my trip started, I came to realize that the air conditioning in the truck did not work. How do you rent a truck with no gas and no A/C??? I had reached out to the corporate contact I had been dealing with, since we were kind enough to tow an empty trailer to our destination because that area needed trailers. Yes we received compensation ($100, a free day and 100 extra free miles) but the extra day wasn’t credited. Only came into play if we kept it another day. We didn’t need it for an extra day. Take a day off the price!! Back to A/C… We had not noticed the issue until my kids had loaded the truck and I was on the road to Huntsville. The option I was given was to change truck (at this point I was by myself starting my 9 hour drive or they would send roadside assistance and I could wait for them. Not an option. What was I going to do? Wait hours for roadside assistance for an issue that they couldn’t have fixed roadside? That suggestion was ridiculous. Instead I did the 9 hour trip without A/C. It was 90 degrees out. Very disappointed with your companies customer service. We paid a lot of money to rent from you. Next time we will give some other company a try.
LAWRENCE MAll was ready on time. Louie was very helpful with my hooking up to the trailer. Easy turn in. Good experience.
Mark SLady staff member smoked in office and had dogs and a cat in the office, reminded me of offices 25 years ago. Male staff member was very friendly and helpful. Lady was cordial however I don't care for smoking in public places nor animals.
RONNIE R