Moving Truck Rental in Copperas Cove, TX at U-Haul Storage of Copperas Cove

842 évaluations

2711 E Business 190   Copperas Cove, TX 76522
(Behind Lone Star Pediatric Dental & Braces)

(254) 542-8058

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(254) 542-8058

2711 E Business 190
Copperas Cove, TX 76522
(Behind Lone Star Pediatric Dental & Braces)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
Location de camions

One-Way and In-Town Local Rentals in Copperas Cove, TX 76522

U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!

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  • Icône de remorque
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    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

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Évaluations des clients

Average Customer Rating

842 évaluations

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Évaluation :
3

Truck I rented felt like it was going to break down while driving it unloaded/loaded, very bumpy ride. Wish I could have returned it to a location in Killeen cove was far away, I passed up several uhaul companies in my area.

Lavenya W. 
Rating:
1.0

Do not go here. Customer service awful and got charged a cleaning fee for nothing. Going to Penske next time

WILLIAM M. 
Rating:
5.0

Great customer service!

DANIEL H. 
Rating:
5.0

I have no complaints they made it very easy they are personable. The entire staff was exceptional I highly recommend this location.

BRITNEY A. 
Rating:
5.0

The guy who helped me with my uhual rental was informative and very professional. He did his job and was very polite.

LAURAN F. 
Rating:
1.0

My experience with this particular rental and this particular UHAUL location was the worst experience I have ever had in my entire life purchasing any goods or services. I called on Wednesday 03.10.2021 and made a reservation for my daughter. My daughter lives in Copperas Cove, TX, and I live in Ohio. I spoke with a representative and explained that I needed to make this reservation and pay for it on my credit card so my daughter would not have to worry. The representative told me that would not be a problem and proceeded to walk me through all the necessary steps. On Friday 03.12.2021, my daughter arrives at the Copperas Cove location 2711 E. Business 190, Copperas Cove, TX 76522, and was told something completely different. She was told; "that I and my card had to present for security reasons to complete the rental." My daughter called me right away. I, in turn, called the store the I spoke with a representative to explain or try to explain that I was assured on Wednesday that we could complete this reservation in this manner. I then asked to speak to the Manager to plead my case. I was put through to a Nikki Tayler; this associate was the nastiest and meanest person I have ever encountered in any service industry. Nikki Tayler dismissed my concern and gave me her boss's number (Matthew McMillian), and told me it doesn't matter who I speak with; the answer will be the same. Then proceeded to tell my daughter to leave the store and take her business elsewhere while here, and this happened while I was on the phone trying to figure out an alternate solution. I have never in my life been treated in such a manner. If my daughter or I am ever in need of a moving truck, supplies, or help, I can assure UHAUL will be the last company I call.

bryanna C. 
Rating:
5.0

Nothing

Cathy W. 
Rating:
5.0

Everything was smooth they made the process easy and quick for us.

ANTOINETTE C. 
Rating:
5.0

Nicki and her staff are always great. This is my preferred place to rent from.

BRIAN H. 
Rating:
1.0

Hidden charges Probably fabricated Customer has to pay for their misleading advertising Or fail to informed of possible charges incurred if we used some of the equipment provided with the rental equipment.

JOSE P. 
Rating:
5.0

Keep up the good work.staff was very helpful and kind.

KEVIN P. 
Rating:
4.0

The customer service person who checked my equipment in needs some training on listening to her customers. She has a script in her head and if the persons person's questions vary from that script she gets frustrated and fails to hear the concern or issue. The seal on the storage was not removed, so I had to use the rental truck to go and buy scissors to cut it...using mileage I had to pay for and buying scissors I didn't need to buy for any other purpose. Nikki, on the other hand, is always courteous and helpful.

IDA W. 
Rating:
3.0

N/A

COLON J. 
Rating:
1.0

I had to go back and forth with the lady at this location. She insisted that my drop off location was down the street and I had to argue her down before eventually going to get my phone and showing her that it was the correct drop off location. Secondly the first guy that came out stated that if my paper form didn't have a return address that I was able to drop it at any location. Then she stated that she would be charging a $100 wrong location fee. Even after showing her my phone that stated their location, she was still trying to explain to me how they were full, which had nothing to do with me. After showing her both the phones location that showed hers and also my BLANK return location she finally took the truck. What horrible customer service.....Her attitude really made me consider Penske or any other place but Uhaul. Arguing with me about something and trying to get me to understand your issues is not my problem. The truck should have been taken... and with a smile on her face. How dare she. RUDE and UNPROFESSIONAL.

Khristina K. 
Rating:
5.0

Outstanding overall experience.

JESSE S. 
Rating:
5.0

Brenda was amazing she helped me out with a last minute move...I would definitely recommend everyone to go see her

SANDRA M. 
Rating:
1.0

Takes too much time and not appropriate application and service.

sainath P. 
Rating:
5.0

Very easy move staff helpful and courteous

OMILDRED F. 
Rating:
3.0

Still have not received my receipt

Yolanda W. 
Rating:
5.0

I would like to thank the management team for helping me out with my return issues.

Hattie H. 
Rating:
1.0

horrible place

JAMES P. 
Rating:
3.0

Fix the leaks in your trucks. Had water damage to A LOT of my stuff. Still waiting on supervisor to call.

Elizabeth Y. 
Rating:
5.0

Fast, easy and friendly. Good staff!

JUAN M. 
Rating:
5.0

Great customer service. Clean, good running vehicle.

April C. 
Rating:
5.0

Thank you so much, Uhaul, Ms. Nicki, and staff. I had a great experience using your rental truck/van service. My rental van was new and very easy to handle, I would definitely recommend and use your service again Thank you so much Athenia

Athenia M. 
No reviews have been submitted for this location.

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