Miriam was very knowledgeable and helpful.Debbie R.
Moving Truck Rental in Costa Mesa, CA at Baker Fairview Self Storage LLC
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Costa Mesa, CA 92626
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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I had to travel 15 miles out of my way instead of being able to pick up the truck at the Uhual that was a mile from me and where I walked in to make a reservation 30 days ahead of time!!!! Very poor experience!gilbert M.
The woman who was working Sunday 11/1 and assisted me was very helpful!Julia C.
Terrible service I was overcharged, they lied and said I did not return equipment when I handed the keys to a representative upon return and the keep trying to charge me more money when I already paid. Not to mention they did not honor my credit seeing that they sent me off without the keys to the lock for the on the truck storage which resulted in time lost plus miles added onto my trip. Will never use again!Randy D.
check the vehicle before sending customer,Bridget P.
When I reserved the truck, I was told to bring in proof of my auto insurance. When I picked it up, I was told that my proof was not necessary. Then I received the final invoice charging me for insurance! I am now having to go through a big riggamarole to have the charge removed! This has become a time-consuming hassle to say the least! For this reason, I am giving an average rating due to poor customer service.Patricia C.
I only used the truck for 3/6 of the hours that I reserved it for, and there was no deduction of cost. There were also used face masks and cans of soda underneath the seats-which is odd since you are asked for photos of the cab upon return. This wasn't caught or paid attention to by the office. There were also blankets/pads all over the back of the truck-which I had to put gloves on to remove. In times of Covid, you'd think the cleanliness would be more important to a business. Thank youMadgalene H.
I completed my rental online and when I showed up they did not have the truck or the dolly. When I was leaving all of a sudden they could locate a truck but did not have an appliance dolly. WASTE OF TIME!! VERY UNPROFESSIONAL!! NEVER GO TO UHAUL AGAIN!Mikel C.
We rent the van Tuesday to pick up Wednesday at 10am we drop off the van the same day before 3 pm today (Friday) we got an e mail letting us know that we never returned the van 3 days later, We had to call your customer service to clarify the situationSYLVIA E.
I orginally booked a my 15ft rental at your 126 commercial way. Costa Mesa. The place looked like a junk yard, door locked, and when the owner came to open the door was rude and a had a bad attitude from the beginning. After trying to find my reservation and to upload a copy of DL. He just said "I am closed and your reservation is canceled. I came down from sacramento to move my mother and made arrangements for paid helpers to be there. I was left with walking out to make another reservation at another location which took another 2 Hours before i could to my moving location. This UHaul location is a disgrace to the UHaul reputation of which i have had excellent C/S.Fred B.
I had ordered pads and furniture dolly. When I went to pick up truck, they said they don't carry those items. Should have informed me well before I picked up truck so I could cancel and rent from another location that had what I needed.William F.
Don't mislead customers into believing you rent out equipment when you actually don't. Poor customer service. Very dirty truck (inside and out). They said they never wash their trucks.Velta M.
They fraudulently charged me for gas. Said that 3/8 of a tank remained when well over half a tank remained. I had a photo of the tank and mileage at return and got a refund. But took multiple phone calls to get refund.Andrew H.
Person at front desk Saturday Oct 19th around 11AM was rude. I was 20 minutes late due to my flight landing late. He made rude comment until I told him I am paying for a service, I can take somewhere else. Not coming to this location ever again. Person at desk had no customer service skillsGolam K.
Very efficient and easy to do business with online, on the phone, and in person. I will definitely use Uhaul in the future when needed.joann F.
Everything was great! Thanks for getting my reservation on such short notice.Olivia O.
Jeff is awesome!! He's very patient and helpful. Definitely will be making this my favorite uhaul location!Wanling C.
The customer service was excellent! The facility was OK but had kind of a small selection of retail items.Jenny R.
They charged us for 4 gallons of fuel, even though we only went 21 miles. And I put in 4 gallons of fuel, and I had the receipt to prove it. the owner / manager was out to lunch when we returned it and drop the key off to the key deposit. I was always skeptical of doing that but we had no choice. I took a picture of the odometer because I had a feeling something like this may happen. Unfortunately the fuel gauge did not show up because I did not have a key on at the time. Do not use this facility if you can avoid it. Very very very very shady.cristy G.
Peter was great. Very friendly and helpful!Jenna B.
Friendly service. Fast and efficient check in and check out.Gregory S.
I didn't use the furniture pads when I picked up the van the pads were tossed in the back. I guess either the last renter was to lazy to fold them or the employees weremichael E.
It isn't this store location But the â€œexpeditedâ€ mobile check in process is horrible. The online chat is horrible. And customer service line was terrible as well. Waiting for a â€œchatâ€ and on the phone trying to call customer service for 35 minutes.Kimberly N.
Disappointed when I arrived at the location I set up for to then be told I was actually suppose to go to a different location. I never received a call or email regarding the change. Was told I could get the truck and moving supplies at the Fairview location. I proceeded there to then be told the moving supplies I rented were not available at that location and I could return to the original location I went to. When trying to move and you have things planned out this created a great deal of frustration as I was told the supplies would be available where I pick up the truck. The man was sorry and gave me a $20 discount which was appreciated however all the back and forth and not being provided with the correct information I was disappointed to say the least.KRISTIN R.