Head light was broken got pulloverkinarath P.
Tiger Mart 68
Services dans cet établissement :
One-Way and In-Town® Rentals in Dallas, TX 75224
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U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Évaluations des clients
- 5,0 - Cote moyenne des clients
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I had to wait 2hours before I could get the u haul. The 1st place didn't have a truck. I ask the clerk to ck others pl near and she told me ALL was out and that was a lie I wasn't able to used the truck at night because one of the head lights were out. I called 1 800 # and the phone ringed but no answer. I had a bad inconceivable experienceOLA A.
While the truck itself was fine, the remote pick up and drop off process needs drastic improvement. There should be an option to submit verify the alternative contact and upload pictures of driver's license prior to pick up instead of the day of. Additionally, there was never any indication that he fuel level had to be the same upon return. That detail should be listed up front. There should also be a remote pick up box. The person at the convenient store had not idea what to do or how to give me the key. It took her over 30 mins to figure things out. Needless to say, I will never use U-Haul again nor recommend it.James S.
Don't double charge me for things especially mileage that wasn't mine. Why it took over a day to check in the truck idk butthe unauthorized charges I will disputeSHEILA C.
At Tiger Mart nothing is needed. The manager did have to call the Uhaul Area Mgr, because his Credit card machine was broken, but the guy was there in like 3 mins. However the Area Manager wasn't wearing a mask, but he was pleasant & took care of my booking. I was pleased with the Location & service there. At the Westmoreland & Kiest road location: 1. Retrain the Manager Michael & both of the counter ladies. They all need Customer Service Skills. 2. They need to be able to Multitask. My experience started a week in advance when I booked my rental online. The day before my pick up I was contacted by a Customer Service Agent at the Corporate office, he was Reconfirming my rental. He stated that my Truck would be there at 9am & it was set up for the contactless pickup. Upon arrival I logged in to the site, went to where my truck was & it wasn't there. I checked every truck in the lot & nothing. So I go inside to wait in line behind 6 people, whom at least 4 got trucks. On my turn the rude lady pulled up my order, looked at the board & said "I don't have any trucks". I said I had an online reservation & according to Uhauls site my truck should be here. She got even ruder saying "I don't know, but I don't have any trucks, hold on let me get the Manager". She comes back & said he'll be right out. So I sit down and wait. After 15 mins I called C.S. Corporate office. After about 5mins of being on the phone with C.S the Manager came out from the back office walked behind the counter, saw me, looked out the window & went back to the office. The lady returned to the counter. She says " did he help you?" The C.S. guy asked to speak to her, so I put my phone on speaker. He asked her why my truck wasn't there. She had no answer, she had no key for it & was saying it could be one of the 10 trucks that had been put out for maintenance. But C.S. shut down that lie. By telling her that she showed that the truck was there, rentable & wasn't one of the 8 trucks that had there catalytic converters stolen the night before. They went back and forth, then without asking she pick up my and walked to the back to take it to the Manager Michael. My phone is in a wallet case. Which had my D.L, Cash, SSAN Card & my Credit cards in it. Nothing was taken. I just think that this was extremely disrespectful & rude. With no Covid-19 protocols being used at the location and she just takes my phone without asking me. The only thing they had was masks keeping their necks from catching C-19, it don't work covering your neck. I'll put my Reviews of this location online as a place to avoid. This is the 2nd time I've had this type of experience at this same location in the past 5 years. I'll still use Uhaul, just not at that location. Thankyou for your time & help in this matter. Steve Cimino.Steve C.