Pick up and drop off were both invalid address. We were scheduled for picking up at San Francisco and redirected to Daly City which significantly delayed our plan. We never get any notification of pick up areas changing. The next day, return was scheduled at Walnut Creek. Office is permanently closed and there's no direction of where to go. We called into U-Haul and got redirected to Martinez for dropping off. This is another sad delay to our original plan. How can u haul do not know a location is permanently closed down? Very disappointed for the whole process. U-Haul should definitely improve the system on informing client where to pick up where to drop off . I shouldn't be paid for something that I'm not expecting to do. Wasted couple hours to locate the right info.
Kaiyishaer W
Security Public Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Daly City, CA 94014
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Probably make a better effort on providing the truck clean without any garbage in it. Overall the truck did it's job and took me to my destination.
Igricelda LOnly good comments—-Joseph was so helpful and professional that it made our rental incredibly easy
Gay BExcellent job
Elisha KSPS on Carter is consistently clean , efficient and friendly
William S