The sales representative had no clue as hownto do his job. Very unprofessional. I was to pick my rental up at 7 a.m and did not leave until 8:30 am. I was very disappointed.
Patricia S
Silver City Chevron
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Dawsonville, GA 30534
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Évaluations des clients
- 2,5 - Cote moyenne des clients
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I wouldn't call this a U-haul location. The only vehicle there was the one I rented. I had also reserved an Appliance dolly and did not receive it. When I picked up the vehicle I had to wait about 15 minutes while the staff at the gas station figured out how to work the Uhaul reservation system. As I left the building I asked if the truck full.....and it was barely on 1/4 tank of fuel. (I later learned that the trucks don't have be full....but that was new to me)
Ross CCounter personnel was very unhelpful. They have a very poor cell phone signal so I was having issues with the app. I went inside to see if they could just check me in on their computer. He said he didn't time and he was busy with customers. It was busy time on a Friday after work at a convenience store. He told me to go outside and stand at the corner of the building and I could probably get service there. I finally got all the pictures to upload so I could be on my way. They also didn't have the truck ready with the gear I needed. Dollies and pads, etc. Only suggested I can corporate and get a refund.
Jeff SThe truck was not clean. The AC did not work right . It took a long time to pick up the truck. Had to give another friend name as a reference beside the other one I did online. Had to wait 30 minutes to run the info again on the computer. When I went to turn it in at 10 30 am No one was there to check in . The was no one to tell about the AC problem. I will be file a complaint with BBB.
russell wMade us do the drop off on line??? The agent added a100 miles to the 30 that comes with the 20' truck rental which added $100.00. $116.00 to $216.00 The problem is he did not add the miles to the invoice/contract, so when I returned the truck they charged me $92.88 for mileage which I had already paid for. I have two charges on my credit card: 05/04/2024 UHI*U-HAULIN & OUT CUMMING GA $260.01 05/10/2024 U-HAULSILVERCITY CHEVRON DAWSONVILLE GA $92.88
Steven F