If you rent from this location, be careful that you don't put yourself at risk for damages later! 1. The clerk removed the insurance I had put on the equipment when I reserved online, and the printout he gave me to sign was so blurry that I couldn't even read it. He emailed a copy to me to review later, and it never occurred to me that he would have removed the insurance coverage without at least asking me or explaining the reason why. 2. We handed him my husband's driver's license as he would be the one driving the truck. The clerk refused it and said we were fine as long as both of us had a valid license. But once I could read the electronic copy of the contract I could see that was not the case. So we had to figure out how to add him to the rental as an authorized driver. 3. I spent an hour on the phone with U-Haul that night trying to get everything straightened out, which just added stress to the move. Despite proof that I tried to add insurance, U-Haul would not let me add it after the fact (even with an offer to drive the truck to another U-Haul location in the morning for inspection to prove there was no damage). I've been told that U-Haul will address these issues with the clerk at the Deep Gap Storage location to improve service in the future, but at this point I don't believe anything they say. You are better off renting at the Boone location.
Lori A
Deep Gap Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Deep Gap, NC 28618
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Service was fantastic no need to improve anything that was all good
Brian ANorm was absolutely amazing!! I will use this location again if I need to. Thanks Norm!!!
Katherine GNothing!!! My wife and I broke down and had a trailer. I needed a truck to pull trailer and other stuff. The owner picked me up at a car dealership at closing time and took me to his place and rented me the truck. He went out of his way to help. I tried to give him a tip but wouldn’t take it. A solid hand shake was all he would take.
Dave TThis U-Haul dealer is outstanding, I rent from them a couple times a month, they’re very professional and take great care of me.
dave a