A month prior the reservation for one way (Truck and auto transport) had been done with a pick-up time if 1pm. I Never received a call the day prior to confirm pick up time. I called the morning of my reservation and was informed my truck won't be available until 5-6pm. Then, the location manager/owner informed he will pick-up truck from another city an hour away but won't be ready until 3pm. I finally picked up the truck at 4:30pm but had to rush and get auto transport from a different location. I had hired some friends for assistance to load truck for the day at 2pm. And we didn't finish until 8pm. Extremely disappointed. I was advised by location owner that he had informed main customer service of the unavailability of truck the day prior. The customer service was to contact me which they never did.Miguel N.
Moving Truck Rental in Del Rio, TX at The Lone Star Car Wash & Detail
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Del Rio, TX 78840
Services dans cet établissement :
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 3h30 pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Del Rio, TX 78840
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
They SuckBrian F.
When moving by yourself, and having no one to help you get to and from you'd think, after spending $800.00, they would be more helpful.QUINN B.
The location is not staffed.john H.
This location rerouted me once, then again when no one was at the new location. When I finally got to lone star to pickup my uhaul at 9am (my scheduled pick up time) no one was there and it was rescheduled to 10am. They didn't have any of the equipment I requested (dolly and blankets) and they didn't seem to have a solution for it or even care that I needed themDylan B.
I would suggest that the staff all be proficient at completing the paperwork and assisting customers with how to use the equipment.MICHELLE E.
The service was awesome plus the manager was easy to work with. He show me the vehicle and point out several things around the vehicle. Especially the safety figures.juan G.
No utility dolly available.JOSEPH L.
Employee was 35 minutes late to agreed upon meeting time for trailer rental which almost caused me to miss my furniture pick-up time in San Antonio. None of the paperwork was prepared prior to arrival either. He had nothing in the way of an explanation or apology for being so tardy. I would recommend another U-Haul location if you value your time.Justin K.
Disappointing experience here. LOCATION MOVED: Originally reserved at 12:30 at a closer location but reservation was moved to this location, which was quite inconvenient. REP KEPT CHANGING PICKUP TIMES, SHOWED UP LATE: Rep called to tell me not to come between noon & 1pm bc he was at lunch. Said I'd come between 1 & 1:30. We arrived at 1:20 - no one was there. Called at 1:30, he said his wife was on her way. Called again at 1:40, he said she should be there soon. As we were talking, I received a text that my reservation was rescheduled for 2pm. Whaaat?! Was he changing it while we were talking on the phone?! We had a LOT to do in a short amount of time, so these delays were significant. COMPUTER ISSUES, TRUCK WAS DIRTY, ETC: She finally showed up but couldn't get the computer to work for quite a while. The truck was filthy. Windshield & grill were covered in dead bugs; dirty inside too. Also, it felt like steps were skipped (EX: no walkthrough of truck for damage from previous customer). I would not recommend this location. They are WAY too hard to work with!Michelle Z.
Have the agent phone number put in their ad online. Did not find it online. Only saw it on side of their building.Patricia D.
Post & be committed to your hours of operation.justin W.
Very polite young manKevin S.
Great customer service, friendly and very helpful staff.Yessica G.
The location looked like a junkyard. Horribly presented.Earle H.
Keep up the good service and friendly attitude I"ll be back soon.Abel rangel Brownsville TX.ABELARDO R.
The customer service was excellent.Otilio B.
Online return was super easy.jennifer R.
It seemed like much of the equipment was not serviceable. There were only two options available which served my purpose, but may not have served other customers.Mckkinney H.
I had to go to 3 locations to pick up the trailer then you charge me for 3 extra miles. Ridiculous!!WILLIAM B.
trainer had a damaged connection device but the light worked finePATRICK N.
All good!ABELARDO R.
Great place great staff.Marc C.
Great serviceFrancisco S.
Half the stuff I ordered was not available. It made my move much more difficult no dollies, pads different 8x10 trailer than what I was told. Now I am stuck having to make an extra trip for my stuff that I couldn't fit. Horrible experience this time around.Richard L.