Process was horrible as I initially booked a truck at another location to arrive on time to the truck not being available due to lack of previous customer return.This caused a time loss rather delay in my moving process from 8:30am-9:30am. Arrived at stop and go simple pickup interior of truck smelled from lack of cleaning evident on the sticky residue in the cupholder. I was charged for 2 gallons of gas upon return when I brought the truck back past the 1/4 hand it was set to at time of pickup. I also have dated picture proof as this is not the first time these mall businesses try to upcharge or make up for the loss of revenue for the sake of their small business especially in this economy. Not invalidating the upgrade for the inconvenience the truck provided by stop n go needs an alignment ASAP. The steering wheel is misaligned which is difficult to drive but in my situation I had no choice. I was not expecting perfection but was also not expecting it to be this difficult of an experience overall. Glad to not have to rely on lack of inventory or up keep from these two locations in the future. Thank you for the service and hopefully things will be better for the next customer/consumer. Wishful thinking this actually gets the visibility it deserves. Small businesses representing a larger company but providing poor quality and up charging should be investigated by the BBB.
Andre W
Stop N Shop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Denison, TX 75020
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Avis vérifiés des clients
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Comment U-Haul Fonctionnement des avisPoorly trained if trained at all. No real knowledge of what they were doing either in pick up, or return
randell hPick up was very easy!
Alissa TBest location 👌
Ben HGreat customer service!
Ben H