The remote check in was SLOW! Took over 15 mins!
MARVINH T
Miguels Auto
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Denver, CO 80223
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Miguel is super nice and very communicative, he made everything he could to help me. This guy deserves a 5thousand stars review! I definitely recommend him
LUCAS BMiguel was incredibly helpful. I would definitely come back to this location when I need a truck rental.
Adam GThe location didn't have a store front. It was a guy sitting in his trunk. He was abrupt and kinda of rude. I got there 15 minutes early just to be safe and he reprimanded me for not waiting until 2 to get there. The wheels of the dolly he provided were caked with mud. You couldn't reach him after picking up the truck. Plus the surrounding area appeared unsafe. He may be living in a camper on the property where his supposed "business" is. It all felt very uncomfortable
Preston WWe had an appointment to pick up the truck at 7:30am on 3/16/24. We arrived about 10 minutes early and called the number provided for the location with no response. Then Miguel calls back about 5 minutes later asking if we had an appointment to which the answer was "yes." Miguel acknowledged he saw our appointment on his end and said he would head over to the location to meet us which according to him would take about 5 minutes which would have him arriving to the location just after 7:30am. After 20 minutes had passed, we called him back inquiring on when he would be at the location to which he stated he would be there in about 5 minutes again. Miguel finally arrived around 7:50am and proceed to say his location does not open until 9am even though the website stated we could pick up the truck at 7:30am. He was not apologetic nor helpful as he stated we needed a "truck number." We have used uHauls many times in the past and have never been asked to provide a truck number. I then proceeded to give him our appointment number to which he said it was not the right information. He finally pulled up his reservations and saw our appointment. There was another gentleman who was there to pick up a truck at 8am to which Miguel was not helpful in the slightest and we helped him out as we were a bit more familiar with the process. Miguel also told him his location does not open until 9am. Overall, Miguel was rude, unapologetic, and the language barrier only complicated the matter more. We would have rather walked our stuff over to our new place than work with Miguel again.
Madison S