Let me return to a closer location.
Angela G.
Dickeyville Store
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Dickeyville, WI 53808
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The drop off location was 30 mins out of the town we were in and Dubuque IA is a large enough city that I shouldn't have to drive 30 mins out of my way to drop off the truck and in a town that had bad cellular signal, this it took too long for the pictures to upload
Michael K.The person we dealt with was rude and unhelpful. She wanted us to back up a 26' Uhaul that was towing a trailer into a tiny space that was blocked by an ice truck and that you have to back into traffic to achieve. There were gas pumps as obstacles as well. There was barely room for the trailer and no room for the truck. She just kept waving her hand telling us to back it up without going and looking to see that there was no room. It wasn't until the 3rd time of us telling her that there was no room that she stopped smoking her cigarette and came to look. She then said she would move stuff around. Then instead she asked if we minded waiting for the manager for an indeterminate amount of time. When I said we couldn't continue to wait (we had already been waiting 30 minutes) she said to park next to her car. We did that. When I asked if she would provide us documentation that we turned in the Uhaul and trailer, she said she was the proof and wouldn't provide me with anything written or emailed. Thankfully a couple of hours later her manager emailed the typical documentation of return.
Damisha M.The person we dealt with was rude and unhelpful. She wanted us to back up a 26' Uhaul that was towing a trailer into a tiny space that was blocked by an ice truck and that you have to back into traffic to achieve. There were gas pumps as obstacles as well. There was barely room for the trailer and no room for the truck. She just kept waving her hand telling us to back it up without going and looking to see that there was no room. It wasn't until the 3rd time of us telling her that there was no room that she stopped smoking her cigarette and came to look. She then said she would move stuff around. Then instead she asked if we minded waiting for the manager for an indeterminate amount of time. When I said we couldn't continue to wait (we had already been waiting 30 minutes) she said to park next to her car. We did that. When I asked if she would provide us documentation that we turned in the Uhaul and trailer, she said she was the proof and wouldn't provide me with anything written or emailed. Thankfully a couple of hours later her manager emailed the typical documentation of return.
Damisha M.The personnel was very rude and unhelpful.
Nicole E.