I had complaints of extra charges I did not agree. I reported my complaints to U-Haul customer service the previous night and was told to expect a call from this location the next day. I got a call from this location and I let the person know I was driving and I will call back. Without waiting for my call back and proper resolution of the situation, they went ahead to implement the extra charge deductions because they had access to my credit card. That is 18th century ways of resolving issues.
Kennedy O
Double R Distributors Ltd
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Edmonton, AB T5M2Y8
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FIX YOUR DAMN APP. I WAS OUT IN THE -36 WIND CHILL FOR HALF AN HOUR TRYING TO SUBMIT PERFECT PHOTOS THAT KEPT GETTING REJECTED. HAD TO CALL CUSTOMER SERVICE AFTER 10 ATTEMPTS TO SIMPLY DROP OFF MY UHAUL
Mitchel GParking lot. Potholes
Kirby RQuick and Simple. Thank you!
Alexander EEverything went smooth and better than expected. Truck was clean and easy to operate. Ben was very helpful and explained everything well. I over filled the truck with fuel. It is hard to guess. Easier when you just fill up. Swept out the truck but didn’t get the $25 discount. Haha. All good it was a pleasant experience. Thank you.
Donald E