Location is a tan down hotel that looks like a drug deal is about to happen. The manager there was in his car collecting hotel fees like dealer. No paper work or professionalism at all. I would rather carry my stuff across country on my back than rent from uhaul againMATTHEW DAVID K.
Moving Truck Rental in Effingham, IL at Paradise Inn
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Effingham, IL 62401
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 7h am à 7h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
One-Way and In-Town Local Rentals in Effingham, IL 62401
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
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Smelled like vomit and extremely dirty and sketchyDylan F.
Easy to Drop offLora S.
I made the reservation online , I had to wait and call to get someone at trailer location then go to their other location to finish paperwork.Joe A.
They do not have the furniture or appliance dolly and did not bother to tell me when they called me 4 hours before the scheduled pickup asking me to pickup the truck at a different location, which I did.THOMAS H.
Noone present had to drop trailer myself hurt my backChet P.
It took the agent multiple attempts to enter information and have me on my way but your website kept him from finishing the last steps so he would start over. Furthermore the dropoff options are a joke since it would not let me chose .And who wants to lift the tongue on these trailers ? I will check competition next move.Joe A.
Had to call uhaul area manager to close out over the phone. No one in lobby. Near interstate and easy to get to.Brian J.
He charged me another $56. I have contacted your customer service department on July 25. They committed to get back to me in 48-72 hours. I have not heard back from them. Your customer service line keeps me on hold for extensive times.Matthew B.
John was not there in my time to pick up the truck and trailer. I ordered a 20' truck 2 weeks prior and they couldn't deliver! It made my move much more difficult with having a trailer and not proper size of truck.Sabrina S.
John Patel is a great asset for U Haul and our business. ThanksJ and M D.
I have got Uhaul several times. The trucks are so clean and nice I would eat off the floor... but not this truck. First off, windshield was cracked. There was soda splattered all over the inside. The windshield was nasty dirty. There was cigarette ash in the cup holder, and finally the inside was muddy as hell!diana P.
Excellent customer serviceTOM P.
The pick up location was dirty and it took a long time to get someone to get the truck for us. Although when the guy came he did apologize for being late and was very nice. The location was a little sketchy as well.Keegan S.
I would recommend this location to anyone and everyone that wants phenomenal customer service. They will do whatever they can to earn your business. Great staff wonderful people. Thank youJankee P.
Very friendly and helpful,would reccomend to anyone needing trailer or truck rentalKEVIN D.
Faster computer would be helpful.Charles M.
Went above and beyond to make sure i had the exact piece of equipment as i requests. They didn't have to but drove 45 minutes to get the trailer i needed. Best customer service. Go to them you will not be disappointed.Jankee P.
When I made my reservation online I deliberately selected no insurance I was only towing a truck 73 miles I didn't need it was an old truck. When I showed out to pick up the trailer the system had changed my selection to adding the insurance? that's a scam U-Haul should not do that to people if I wasn't paying attention I would have had to pay for the insurance. because of the suggestive selling of the clerk I went ahead and got it but felt pressured but now I regret it because realizing that U-Haul scammed me by altering my selection after I made the reservation. The reservation when it's made online I should get a copy of all the things I checked but I don't so the U-Haul computer system is programmed to add on the insurance even though you didn't want it. If I wasn't paying attention I would not have caught it.M Adam S.
The owner tried to hook-up the trailer at a 90 degree angle. This is insane. I refused to hook-up the trailer this way. The owner them became very cool. I will never rent from this place ever again.Ron S.
Very friendly people and their new location is also in a great spot right next to Don Pedro and across from O'Reily. Customer satisfaction is their number one priority.Jankee P.
went above and beyond being helpful. extreamly wonderful people to work with.reene F.
It was fine - It seemed a little odd arranging a U-Haul at a Hotel front desk.Joel O.
Difficulty with contract When I scheduled on phone I asked for 1 day my contract came back as 2 days I was scheduled to have insurance which I did not want and no one had ever asked me if I wanted insurance He had me initial the gas tank as being 9/16 full but when I looked at the gas gauge it was less than 1/2 tank When I inquired at the desk about the gas I got the same answer I got when I inquired about the insurance and the 2 day instead of the 1 day rental; "who ever made the reservation did it" There was no sense of taking responsibility. I returned the car at 6:40 PM. They said they closed at 7PM. When I asked for a receipt I was told the representative was eating his dinner and he will email the receipt. I said I will wait for him to finish his dinner to get a receipt After 15 minutes of waiting in the lobby the representative showed up and asked for the keys to go look at the truck. He then came back and told me he would email me the receipt despite me waiting for him to eat his dinner so I could get a receipt. Overall the customer service was terrible. Also, if you are going to have people initial what the gas tank level was and what the starting mileage is then the customer should get a copy for their records. None of the paper work I was given had this on it. I think in terms of simplifying the gas return, the truck should start with a full tank rather than having to judge whether your back at the 9/16 of a tank you were told you started out at.Dean L.
The hotel staff were very friendly and the hotel very inviting and John and Darshna were very accommodating. I would highly recommend this place to everyone and anyone that is needing a uhaul. THE BEST ONE IN TOWN.Jankee P.