Received the poorest service at this location the employee had no knowledge of the services and wasn’t able to help or answer any questions. Worst u haul experience yet. Highly disappointed. When I arrived no one acknowledged me and none of the employees knew how to use the system except for 1 lady who completely ignored me to chat with her coworker.
Joshua R
Tek Motorsports Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à El Paso, TX 79907
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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RONALD DI had just finished moving from 6 a.m. to 2 a.m. and could have returned the U-Haul then, but I chose to wait and return it around 10 a.m., hoping the in-person process would be easier. Instead, I was told to complete everything through the app with no real guidance or support. I expected that being there in person would make it smoother, but it felt like I was left to figure it out on my own. If I didn’t already have the app or wasn’t tech-savvy, I don’t know what they would’ve done—there were no alternatives offered. My boyfriend had a similar experience during pickup and also received attitude. Neither of us spoke up because we were absolutely exhausted. I’ve rented from U-Haul many times and never had service this unwelcoming. This location needs to improve how it treats customers, especially those going through something as exhausting as a move.
CARLOS MPlenty of options. Flexibility, with time. The turn-in and the app are so convenient and painlessly easy.
NICHOLAS SOpen Monday
RAUL H