I called u-haul main line with a question. A 2 hour wait???
George p
K&K Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Evans, CO 80620
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Lower prices. Just crazy how much it cost to move states away.
Joshuwa PGreat place to rent from
George SI have probably had thee worst customer experience with Steve at K&K. To be honest, I don’t think I have ever had a worst experience than what I had to endure with Steve. First, he cancelled my reservation (which charged me $50 additional and the branded u-haul email said I could pick it up at anytime), gave me a lecture about being on time and taking accountability for my actions (because I picked up the u-haul at 10am, instead of the 9am pick-up time), and then made me pretty much beg to rent the u-haul from him. He told me that u- haul had a policy that if you didn’t pick up the truck at its scheduled time that it’s an automatic cancellation. That which I replied in a calm manner to my partner, “Well that’s effing BS as the app says I can pick it up at anytime.” To which I thought that was a u-haul policy. Keep in mind, I wasn’t even talking to him or berating him. He then proceeded to escalate the situation and denied me service because of the side comment I made that wasn’t even directed to him. He tried to deny me service three times, until I apologized for my comment I made (that which was just banter). After apologizing to him, I asked one more time and pleaded if he could get me a u-haul. He reluctantly made the RSVP and then didn’t give me an option to opt out of the insurance. He said, “K&K policy, you have to have one or the other.” I got the $15 insurance plan because I just wanted to rent the u-haul and move along with my long day of moving. I’m appalled. Literally blew my mind that Steve went from 0-100 in a matter of seconds and managed to escalate a situation/interaction that didn’t exist until he created it. U-Haul is my go-to whenever I move. But man, idk. I really hope Steve is no longer an authorized dealer because he really put a nice fat stamp of utter poop on the u-haul brand. This review will most likely not go anywhere and I get it. But man. That was a wonderful start to my moving day. I usually don’t leave reviews in general, but when I do, they are positive reviews because I work in the customer service industry and I understand the importance of customer satisfaction and survey feedback. Usually people leave bad reviews as a default so I try to do the opposite. However, with this experience I couldn’t just let it go without mention. Anywho, my actual time using the equipment met expectations. Kind of upset that I paid roughly $70 more because of the cancellation and additional insurance plan that Steve said wasn’t an option. But hey. I am all moved into my new 1-bedroom apartment. If you read this far, I hope you have a great rest of your week :)
Damasjae CManagement was awesome! Recommend this dealer!
Margarito V