Key was "missing" when we got there to rent the truck. Oops someone dropped the key in the gravel driveway, but WE found it, since we needed to get going & you can't go anywhere without a key!!!! Oh and know that when you pick up a truck with 2 500 miles on it & its a reservation driving from Ohio to S. Carolina as hurricane Helene was going through Virginia the truck should have GOOD working brakes. This truck did not!!!! 2nd Uhaul experience, first one was delayed 3 hrs due to incorrect mileage being logged at pick up & what a mess that was to wait for it to be fixed. We'll use Peneske next time.
Benjamin C
Steeles Beverage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Fairport Harbor, OH 44077
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Person at the drop off location wasn't helpful at all. Explained that I didn't get the moving blankets and they told me they couldn't help.
Doug MThis was the worst experience. They were not able to do anything.
Patrick JVery little communication from staff, did not check in the truck when I returned it. I contacted corporate, and they were less than helpful. Then I called the location back, who stated the guy who checks the trucks in was gone and they would have to call him at home. I was assured a call back and never received one. I ultimately did get a receipt 3hrs after returning the truck (which was too expensive anyway)
Adam L10’ U-Haul had no place to attach the dolly.
Chad M