This is in the parking lot as part of a car repair mechanic shop. Picking up the uhaul car repair customers are pulling in and one blocked the uhaul and I had to ask them to move so I can back out. There is limited parking for uhaul. When returning uhaul I had to back in on front of another uhaul truck because there was no actual space to park anywhere and u didn't want to block the entrance to the property. There should be a designated area for udall parking only that can fit all the uhaul inventory at one time.Mechelle H.
Gomez Auto Service
(U-Haul Neighborhood Dealer)
Pour nous contacter
Fayetteville, NC 28303
- Mon–FriDe 8 h am à 5 h pm
Services dans cet établissement :
One-Way and In-Town® Rentals in Fayetteville, NC 28303
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The online check in is a pain in the butt. Would recommend updating itAsrian L.
Nowhere is there a warning on your website that the mobile phone option is time sensitive. I made a 24 hour reservation so assumed I could pick up anytime after the reservation time, especially as I booked for 24 hours and it required no human being to wait for me. I arrived 2 hours after the reservation time and saw no prompts on my mobile phone. I waited 20 minutes on hold to talk to a representative who just put us back in the queue and never came back on the line. Then the next representative explained the time sensitive issue with the reservation and signing in with the mobile phone (nobody explained exactly when I had to arrive by) but said he couldn't fix it and pushed me to truck verification to help me. They did, but first explained, now almost 1 hour and 15 minutes after my arrival to the UHaul location, that the location I was at had no outside lockbox, which is apparently part of the mobile phone app requirements. So your website should also filter locations that are not participants of the mobile app program!!!! The truck was fine and clean when I finally reached the new location, but a lot of time was wasted when 2 simple online fixes - putting a note online that you must get to your reservation no later than X when using mobile phone app pickup, and filtering out those locations with no mobile phone pickup capability - would have saved me 2 hours of time.Madeline G.
Nothing. I can't recall her name but the lady that took care of me was very respectful and displayed the utmost mannerism.Darsella F.
I was overcharge After I return the truck I was charged and additional fee afterwards.... Truck was clean then I was charged or cleaning fee, I rented the truck for 24 hours I returned and after hours around 8:00 p.m. I did the online return and then I was charged $20 fee for after hours. I was told if I clean the truck and if I went online to return the truck I will not be charged.TRACIE B.