The gentleman who handled the reservation at the franchise location did an excellent job! And it was ONLY the second reservation he ever performed for U-Haul!
Carleton M
Finksburg Jiffy Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Finksburg, MD 21048
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe truck was dirty, smelled bad inside and was covered in pine sap drippings - they had it parked under a pine tree. The guy behind the counter mumbled and really had little clue as to how to do this rental. They obviously give minimal training. The truck got the job done, but it was a poor experience getting out the door.
James CGreat customer service
CHANDA WThis gas station staff of the jiffy mart is really helpful!
Aoxiang TMy reservation was transferred to this location due to availability. Before arriving, I spoke with U-Haul customer service, and they confirmed the transfer. I could also see the updated location clearly reflected in my app. However, when I arrived, the representative was unable to locate or confirm my transferred reservation. After some time, he suggested that I start a new rental in the app, but that did not work. He then recommended that I call customer service again. Customer service ultimately had to walk him through the process of locating my reservation in the system. Even after finding it, the check-out process took an extended amount of time. When I returned the truck, the process was again extremely slow. This experience was noticeably less efficient compared to other U-Haul locations I’ve used in the past. The representative was polite, but it seemed clear that additional training on the system and app would be helpful. The delays were very frustrating, especially since the transfer had already been confirmed beforehand. I appreciate the support from customer service, but I hope this location receives additional training to improve the customer experience.
David L