I dont really care that the outside of the vehicle was dirty. Or the inside was a little dirty. Whats concerning is I drove the vehicle 1.6 miles out and 1.6 miles back. The total and the invoice came out to over 70 dollars because of gas and mileage?50$ more!!!!!!!!!!!! The vehicle barely had a quarter tank it should have been filled. so they put just enough gas in to hit me with a fee. ON top of that I was there trying to check in for an extended period of time because the wrong key was in the lock box.
JOSHUA B
Super Star Market
(U-Haul Neighborhood Dealer)
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Locations aller simple et locale® à Folsom, CA 95630
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Comment U-Haul Fonctionnement des avisThe truck was in good operating condition but it was quite dirty on the outside.
Frank KThe box number should be sent out for the key pickup. That is what I got the last time I rented from this location.( I help move props from storage to the stage😊) at my daughter’s theater program so I rent a truck every few months. This time the all told me to see the attendant and”skip the line” to get the keys. Unfortunately the cashier didn’t know what to do. It seemed like he may have looked up the reservation, but then asked me to step aside while he helped another customer. Several times during the time he was trying to figure out how to help me, he kept interrupting what he was doing the instant another customer came to the register. I’m all for letting someone go ahead of me in line when I have 45 things and you have 2. But he was doing it so frequently, I felt that he wasnt gg
BRANDI SI received a call from U-Haul two days prior to my original reservation telling me that my pick up location has changed. They did not mention that it would be a lockbox pick up location at a corner market, where the employees have no knowledge of how the system works. I didn’t receive any instructions via email on how to check out the U-Haul. I was on hold for over 10 minutes. Just trying to reach someone over the phone. When we opened the back of the truck, the furniture, pads and furniture dolly that we reserved were not in there and I had to drive to a different location to pick these items up. This put us an hour behind our pick up reservation time. This was on a Thursday and I didn’t hear from any kind of management until the following Monday and all they did was refund $25.
James S