There was no one on site to assist us with the pickup and had to do everything online and by the phone it took forever to get the lock undone and also the truck broke down once
Liza D
Martys Automotive
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Fort Erie, ON L2A6P7
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Avis vérifiés des clients
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Comment U-Haul Fonctionnement des avisCouldn’t find anyone to talk to, dropped keys in a lot before realizing we needed a screen shot of odometer. That’s on me, as my husband didn’t realize that was required. Called the number and girl was fabulous and very helpful!
Liz BIn all fairness to the dealer, he apparently was not made aware of our reservation so the advanced reservation wasn`t helpful. For whatever reason he had a difficult time with the online booking and subsequently took numerous efforts and a substantial amount of time. we tried to assist him but he insisted on completing it himself. The vehicle itself was not the cleanest and the cigarette smell was quite overwhelming, and as a former smoker, that says a lot. Ultimately ,it appears that better communication from u-haul to the dealer was lacking.
gino gThis location was NOT our original booked drop off point. When getting ready to drop off our equipment, the contract noted we were to call beforehand. When calling the first location, we were told that we could not drop off as they could not accommodate a 20 ft truck. Why is it listed as a drop off when making the reservation if they can't accommodate? We were then told to call U-Haul directly to find out where to take the moving van - on a Sunday afternoon!!! The rep with U-Haul was very helpful however the overall U-Haul booking experience was very disappointing... and we still need to finish the move in a couple weeks :(
Wendy FI asked for a in person pick up at the desk. Location said it was open. When I arrived it was closed and had no access to the truck. It took an hour and a half to work with an online rep in order for me to pick up the truck. Unacceptable to advertise being opened and then not be opened. Why offer in person if not available. I personally have no cell phone so I had to pick someone else up in order to do the online. Online was difficult, a pain in the butt and unreliable. Even the price was wrong - it doubled so again I had to call to fix it. Online to drop off was also difficult. Not enough room to take the photos so it took a long time and many tries. I was told I would be compensated for my trouble but I’ve not heard anything yet I will not ever use this location again.
Carlos H