This location was NOT our original booked drop off point. When getting ready to drop off our equipment, the contract noted we were to call beforehand. When calling the first location, we were told that we could not drop off as they could not accommodate a 20 ft truck. Why is it listed as a drop off when making the reservation if they can't accommodate? We were then told to call U-Haul directly to find out where to take the moving van - on a Sunday afternoon!!! The rep with U-Haul was very helpful however the overall U-Haul booking experience was very disappointing... and we still need to finish the move in a couple weeks :(
Wendy F.
Martys Automotive
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Fort Erie, ON L2A6P7
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- 2,5 - Cote moyenne des clients
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I asked for a in person pick up at the desk. Location said it was open. When I arrived it was closed and had no access to the truck. It took an hour and a half to work with an online rep in order for me to pick up the truck. Unacceptable to advertise being opened and then not be opened. Why offer in person if not available. I personally have no cell phone so I had to pick someone else up in order to do the online. Online was difficult, a pain in the butt and unreliable. Even the price was wrong - it doubled so again I had to call to fix it. Online to drop off was also difficult. Not enough room to take the photos so it took a long time and many tries. I was told I would be compensated for my trouble but I've not heard anything yet I will not ever use this location again.
Carlos H.Marty was very helpful and accommodating
David F.Drove a 15 foot 34 miles, bill said I would be charged 102 dollars. They ended up charging me 152 bucks to drive 34 miles. This place is a joke and literally stole my money.
Matthew H.The furniture dolly was not provided with the rental as requested but I got charged with it. No credit has been applied yet
Angel G.