The overall experience was great, and the after rental communication was excellent.
ROBERT Z
Auto House of Fort Wayne
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Fort Wayne, IN 46825
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The service I received from the original rental location (U-Haul at 4611 Coldwater Rd in Fort Wayne IN) was worse than normal. They did not have my tow dolly registration at pickup, when they had told me the day before that they did have one. After a 45 minute wait in line, they sent me to the wrong place which also didn’t have a tow dolly. Finally, we figured out that I needed to go to Auto House instead of Auto Connection. Auto House was good. I never got the $50.00 from the Coldwater Rd facility for them not having the trailer.
William SThe owner showed up an hour past my pickup time. The location was closed. He showed up wearing his car auction bidder tag, so clearly he had more important things to do. The trailers tires were flat the morning after I picked it up. I also did not get a heavy lift cart which I ordered and he told me it was the drop off locations responsibilty to reimburse me, which was inaccurate information.
Kristi CI had a mobile pickup. When I arrived, it said no equipment was assigned to me. I waited a long time before the worker arrived and gave me keys. The truck had 3 miles until empty. I confirmed with the worker that was correct. He didn’t even check anything on the computer to confirm it, nor did I get a receipt stating initial fuel level. He only said “yea yea that’s right”. I barely made it to a gas station. When I returned the truck on a one-way rental, the other location said the truck started with 25% full tank. The truck also had a check engine light when I got it. The worker took off quickly in a UHaul (likely why the gas was near empty on mine - from him joy riding), so I couldn’t question him on the engine light.
Nicholas ZTrain your customer service staff to be more professional and respectful to your customers..
Mhd A