The staff their is GREAT!!! Period!
Timothy S.
Fort Knox Self Storage Frederick
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Frederick, MD 21702
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Had to drive 30mi away to pick up instead f 3mi requested. Understood availability is limited, I was fine with that especially they offered extra free 50milage free of charge, but when I returned, I found that they did not gave me 50 mi credit in their system! CS wait time to address this was longer than one hour to when returned at the gas station! Such a lie and such a terrible service. Will not rent from uhaul again!
Ryan K.We had selected an in person pick up. The location was closed on the day of our rental. I did not receive an email or a text notifying me that location was closed. I called U-Haul and had our reservation converted to electronic. It took another hour to get the key due to horrible Wi-Fi service in the area. We were giving an alpha password to gain entry however the lock is numerical.
Gerald T.I am thankful that this location had a truck. My original truck was cancelled by UHAUL. I had to find a truck myself, ended up with a 15 foot, had scheduled a 20 foot. All of my father's items could not fit in the truck. I had to leave some of his items in another state. I am VERY disappointed in the way UHAUL handled this.
Daphne T.The location services did not work the first 4 times I attempted to start the truck pick-up process. After the verification process was complete the code I received to unlock the back of the truck to obtain the keys was a four letter word, however the lock on the roll up door was a 4 digit rolling number lock. I then had to call the office manager as the individual working had gone back inside the storage facility. I then had to wait for the office manager I phoned to call the individual working to come up and address the issue. The individual was able to address the issue and opened the roll-up door about 6 inches to obtain the keys. Unfortunately after now having already lost close to 30 minutes of my 6 hour rental, due to the issues with the location services, awaiting the verification process and being provided the wrong code to unlock the truck, I hastily completed the pre-inspection process and drove to my first destination. Once I arrived at my first destination and opened the cargo hold of the truck I realized the 24 furniture pads that I requested and paid extra for were not in the truck. I will say everyone I personally dealt with was courteous but overall the experience was not as smooth as it could have been.
Kenneth U.