Excellent customer service
FRANKLIN Y
M&T Mobile Repair
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Gainesville, GA 30504
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The truck's driver side door would not close tight so the truck was very loud in the cab.This truck took almost twice as much fuel as the truck did last year.
LEWIS CThe office manager was very friendly and explained the trailer workings nicely. Pickup and drop-off went smoothly. If I have a need I will use them in the future.
RAYMOND MCourteous and helpful staff!
GREGORY WUpon arrival, we learned that the 15' truck we had reserved was not available for a one way rental. They offered us a 20' truck instead at no additional cost. We then learned that they did not have the two dolly's requested (regular and appliance). This was a Saturday morning and we needed to move within a few hours. We would not recommend this uhaul location. We had to take time to call around to see if there were any rentals available. First, we called Lowes. They do not have a tool rental department. Then, we called Home Depot. We drove several miles to pick up both dolly's. This ended up costing us an additional $58.85. Once we finished with our loading / unloading, we had to drive back up to the area were previously living in (32 minutes away) just to redeliver the dolly's back to this exact Home Depot as they would not allow us to deliver to the Home Depot in our new location. I did call customer service and they offered us a $50 credit for the inconvenience of everything. The representative stated that she could not do anything further and Jason would need to call back to file an escalated complaint to receive further compensation. I'm not sure who dropped the ball here (uhaul or your authorized dealer), but this put a huge wrench into what was already a very stressful day. When someone rents equipment from you, everything should be pre-verified in stock before the rentee shows up to pick up the reserved equipment. Uhaul should refund us for this experience.
JASON O