Make sure the price stay the same it was
Eric B
Delta
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Gatineau, QC J8P8A5
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 2,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Hi, I am from Quebec City and I made a reservation in Gatineau one week before the pickup date. The day before the pickup, I was given a location 50 km away from the initial one, with the explanation that no trucks were available. They offered me 50 km free as compensation. On the day of the pickup, I couldn't find the truck, and the second location was more than 55 km away, resulting in a delay of over 2 hours and a drive of more than 100 km to finally get the truck. The second location was closed, and my experience with customer service over the phone was poor. Additionally, the truck was not fully fueled. When I tried to return the truck, your website was not working, preventing me from properly processing the return through my account. This morning, I received the receipt, but I didn’t get the discount that was promised, and I was charged extra for fuel, even though I have photos showing the fuel levels before and after. I kindly ask you to review the total amount charged for the truck rental. Thank you.
Issa aIt was my 1st time renting a such a location where the rental is done by phone. The agent that helped me was not friendly at all. Very rude and not helpful. He was irritated at the fact time that I was asking questions to try and understand how the system worked. It’s been a week that I rented and he still hasn’t fixed my receipt! I was overcharged, please fix this before I make a complaint with my bank. L’agence qui m’as aidé n’était pas trop jovial et il s’irritait à tous moment puisque je lui poser des questions. C’était ma première fois de faire une commande par téléphone et donc j’étais un peu confuse. Ça fait déjà 1 semaine, il n’as pas encore fixer ma facture! Il n’as surchargé, faite les corrections vite avant que j’aille me plaindre à ma banque
Mbelu MMake sure to have reel people to be able to serve your customers My reservation was made and after a lots of delays waiting on the phone with the customer service I finally got my truck, also when I returned the same problem the application on the phone was always bugging not able to return so I had to call back the service to finalize the return it took 45 minutes Not a nice experience with this location 👎
VITRERIE SThey charged me when I didn’t approve the charge. I said multiple times I needed it till 4 and they said it was ok and never said I would be charged for an extra day.
Jason O