This was a very frustrating self-return process. There was no guidance for where to park the truck. The unexpected self-return in the app is terrible, inefficient, and frustrating in the rain. My parents would never be able to complete this on their own. There should not be a fee for failing to download UHauls terrible tracker app and struggling through an awkward process of doing UHauls work for them. No other auto rental requires me to do the processing and prep for the next customer on the rental company's behalf. I will not choose this type of rental next time.
Pam G
Budget Store & Lock Self Storage
24/7 Rentals
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Locations aller simple et locale® à Gilbertsville, PA 19525
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Comment U-Haul Fonctionnement des avisThis is only a small drop off site. They didn’t have a spot for me to park the U-Haul so I had to drive another 15 mins to a different location. Staff was helpful but this was a little inconvenient in the rain and on a timeline for other appointments.
Jocelyn Gwish there was someone in the office to avoid the online registration to obtain the key to the vehicle… did not work on my husband’s phone he has an android and we had to switch reservation to my I PHONE. Took 40 minutes to get this done!
Todd HMy go to U-Haul dealer, Angel at Chuck's Auto Repair on Route 100 in Bechtelsville, PA, is really an angel.When I moved here from NJ to PA I needed a vehicle to move some remaining items here to PA. She had one on the lot and set me up with it. She was wonderful with communicating to me everything, especially since it was the weekend. She went out of her way to accommodate me. That brings me to this most recent rental. Angel didn't have a van that suited my needs, but found a dealer that did. She set up the rental, and I picked up the van. That went flawless as well, with both agents being kind and helpful. Thanks for making the rental seamless. The only thing that may need improvement is the software that finds your location when the vehicle is being returned. Although my phone was set to allow location finding, it didn't work. After a few tries I just parked the van and dropped off the keys in the box. Other than that everything went smoothly.
RICHARD HI will never rent from Uhal again. They advertise that they are 24 hours. Good luck if you end up renting after hours. Months ago I rented after hours and nothing went right with the app. I thought it was me. My first time using the app and wasn't familiar. This very last time that I will ever deal with this company all together once again there app had nothing but problems it took about 5 hours for me to check out the van I reserved. During that time I had four guys with two trucks waiting at my house ready to move me out. So not only did this app waste my time it cost me a lot of money because of those four guys still need to take it compensated. And then I got to finally get to my location between8/9pm and had to move everything myself. Due to having to pay for the hold up. I recommend never using Uhal. They don't care about people time. I am still dealing with what that day caused the trickle down effect. I was setup to move out of my house weeks ago. Now it's almost the 1st and out of time. Uhal= major let down. Hope people see this and look for a different company.
JESSICA R