Drop-off was very easy. Gentleman was very friendly. Made for a great experience. Thanks!!Bret D.
Moving Truck Rental in Gramercy, LA at Stumps Shell
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Gramercy, LA 70052
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Truck broke down and had to wait 3 hours to tow to destination. Know it wasn't the merchant fault, but this should be checked before renting out. Was pretty much unsatisfactory. Courtney P VeronCourtney V.
Awesome, customer serviceAYUNTA WARREN M.
No commentkaren G.
Cleanliness of eguipmentDonald H.
The amount the mileage is; it's very expensive, the down fall is if I ever had to rent again I won't be traveling far at all...Shantel I.
The young man at the counter was very helpful & professional but the older gentleman was a terror. He accused me of damaging the truck after his inspection. I advised that I did nothing to the truck and it was being returned as rented. He stated that a walk through examination should have taken place at the Houston pick up which did not happen; I was told the truck # and rental was complete...no walk through. He also asked if I had purchased insurance which really did not matter if I had done nothing wrong. The young gentleman was able to pull a picture of the truck up to confirm that the damage had been on the truck; now could not this old unprofessional redneck done the same thing. I will NEVER shop at Stomps or use as a drop off location in any future rentals! Bad representation of your company!!Zina F.
Your website sucks. It takes 45 min to rent even when you pre- apply. Your people are great but every time I have rented from uhaul it takes longer to rent than it does to do my job. Ya'll need to seriously upgrade ur website!Jim D.
This is the worst customer service from any company I have ever received. I waited very patiently for 40 minutes for the dealer to try and figure out the system. He could not figure it out. I then decided to call the uhaul main number to try and fix this for myself. I was on hold for a total of about 15 minutes after getting passed from one person to the next. I spoke with a customer service person for about 45 minutes and she was unable to help me stating " I am not going to lose my job by letting you take a trailer". I was not asking for anything unreasonable. I just wanted to pay for the trailer. I guess it could not be done because the trailer could not be dispatched and therefore I couldn't pay for it. I asked her if there was anyone in the company that could allow me to pay for the trailer. She said "no there is not". I was trying to give the company money and no one in the entire company could take payment. That is insane to me. In the end, the dealer just allowed me to take the trailer without signing anything or making any payment. This whole ordeal took around 2 hours. After all of this, it got home so late that I didn't even have time to load my trailer that day. I had to load it in the morning and then drive over 8 hours. This put extreme amounts of extra stress on myself and my family. I cannot recommend any uhaul services to anyone due to this experience. Unless I have no other options within 3 hours drive, I will never give another penny to uhaul.Bret D.
All went very well.kenneth R.
When we booked the truck I looked at locations near me, when I received the text about my reservation they did not mention that the pick up location was an hour away. The website also didn't mention the pickup location being vastly different area from my listed zip code. This would have been very helpful as we lost two hours of my time with the extra traveling not to mention the added mileage on the drive. The pickup location is not labeled U-Haul or U-Haul affiliate, I went through the cell phone pick up prompts and you still do go inside to pick up the truck keys. The online service took longer than anticipated due to lousy cell phone signal in the area. The online check in requires multiple photographs which can take some time to upload. And then going inside and having to explain the rental and online check in all over again to get the keys.Jessica B.
My rental experience went wellKevin G.
Awesome, customer service. Mo & Zek always takes great care of me. Thank you & God BlessAYUNTA M.
awesome customer serviceAYUNTA M.
The riding it rides bad,it was clean and real good on gas just a bad ride..James D.
I believe I was over charges for my days I tried to contact a rep and no one never called me back.WANDA J.
Got our haul trailer the same day. Just what we needed.raynette M.
This facility and their employees were accommodating. However, I was informed once I got there that I needed to turn in the truck hours before my arrival..I have NEVER rented a vehicle before and therefore was unaware. This incident cost me additional funds that I couldn't afford. I feel ripped off!Sharon S.
Really nice salesman and very helpful person.sharon S.
Give the turn in location on one way rentals.Tobby B.
They people did not know what they were doing. I waiting for almost an hour to get the truck rented.Gaynelle B.
The agent was very polite and friendly.JOANNE D.
Be available and inspect the equipment.RICHARD J.