I'm not sure how much of this is the fault of U Haul versus the specific location.... I requested a U Haul for 48 hours because I was moving. Everything checked out fine on the website. Apparently, at some point before my pickup date U Haul changed my 48 hour booking to 8 hours. They sent one email prior to pick up that alluded to this, despite everything looking fine on the website. I then had to book two separate U Hauls at two separate pick up locations on back to back days. Once I had the U Hauls, the required drop off times were extremely unclear. One place said "bring back at 5pm but it's probably okay if it's before 7PM." This particular location didn't mention it, so I assumed I had it until 8pm that night like I requested online. Nope, I was charged an additional 60-70$ because it had to be back at 4pm! The entire U Haul customer experience was awful.
WILLIAM B
Pioneer On The Run
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Granton, ON N0M1V0
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- 4,0 - Cote moyenne des clients
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Awesome customer service
Caroline B