The system for returning and picking up is awful. It took over an hour and 3 phone calls to get the app to work. Then come to find out you put wheel wells inside the truck bed. Who does that? No thanx
Philip M
Premier Storage of Granville LLC
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services dans cet établissement :
One-Way and In-Town® Rentals in Granville, OH 43023
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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The app was not as good as it could have been. I couldn't complete the pickup on my android phone. I had to use my daughters iphone. The drop off worked okay.
William MIt's not the location's fault, but the app experience is very slow. It took well over 20 minutes to get the truck signed out and also back in.
DONALD EThe storage facility is not staffed so you have to do the mobile check-out to return the truck, but there is zero cell service to complete the transaction on your phone (Verizon carrier plan), and you need your location to be verified, yet you have to drive somewhere else until you get service to verify it. I called the storage facility phone and a customer service rep answered that didn’t even understand that you could return a U-Haul at the facility, he had to put me on hold to contact his manager and was ultimately zero help (at least he was kind and respectful though). I also got charged $20 for an “after hours fee” when I returned the truck at 5pm a full day early. Not to mention, it’s not a staffed facility… there are no hours!! As a Granville resident I was glad there was an option for a facility so close to my house, yet you made what should an insanely easy process (drop off a truck, return the keys, close out the paperwork, and leave) into an insanely frustrating one. I’ve moved a lot of times short & far distances and I’ve never had a moving truck return become such a circus.
Steven CWendy / online Customer Service / reservations was a tremendous resource in facilitating and excellent experience. We are most grateful!
Keith P