Dear U-Haul Corporate, My husband and I have rented from U-Haul numerous times, but this was by far the WORST experience we've ever had! After driving 9 hours, we arrived at our scheduled pickup location, which was supposed to be open until 7 PM, only to find it CLOSED! After multiple calls to U-Haul, we were sent to the wrong location, then redirected to another location several miles away to finally get our trailer. We then had to drive another 15 minutes to a FOURTH location to pick up our reserved appliance dolly and blankets. When we arrived, they had NO appliance dollies! Instead, we received a regular hand truck and a flat moving dolly. Here's the kicker: The replacement equipment was NEVER documented, and our rental agreement still showed the more expensive appliance dolly that we NEVER received! We wasted 1.5 hours running between four locations after already driving 9 hours! The following day, we drove another 9 hours home. We returned everything Monday at approximately 5 PM, a day EARLY, and were told to leave our name and phone number on a sticky note. Thursday, we received a text claiming we hadn't returned the trailer! Then an email stated it was checked in Wednesday, even though we returned it MONDAY! This entire experience was completely unacceptable! I am requesting: - A refund for the appliance dolly we never received. - An itemized receipt showing exactly what we were charged. - A correction of our return date to Monday. - Confirmation that no late fees were charged. - A meaningful partial refund of our trailer rental for the inconvenience and wasted time. We are longtime U-Haul customers, and the lack of communication, organization, and accountability throughout this rental was extremely disappointing. We fulfilled our responsibilities as customers. U-Haul failed to fulfill theirs. I expect this matter to be reviewed and a fair resolution provided. Thank you,
Charlotte M
East Carolina Italian Ice Master Cuts
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Greenville, NC 27834
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisLocation manager was 2hrs late for pick up time
Eric BThe mileage and gas level reported for the truck were incorrect causing U-Haul to overcharge me by $ 134.
WILLIAM CThe entire transaction was over cell phone. No personal walkaround. No damage was noted, mileage, and fuel were incorrect (i have rented from UHaul many times). There were moving pads on passenger seat, at least 50 more in cargo area and and a dolly that I had to return to point of pick up. Took too much time away from moving. I love Uhaul but this vendor was sketchy at best. When a vendor has a container on counter with "free condoms" then you know you sre at rock bottom. Sincerely, Pat
Patrick WDrivers brake light not working, wiper blades are worn out. Gas gauge was not accurate and MPG on gauge was broken
Ronald H