Yall charged me for 2 days but i only had it for 13hrs therefore you double charged me and u double charged me on the safe ride insurance. Ill never use uhaul again. Ill walk across town carrying what am moving before using uhaul again
Rudolph M
Stop N Go 4
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services dans cet établissement :
One-Way and In-Town® Rentals in Greenville, SC 29605
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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For starters, I was told the day before my truck reservation that my original location didn’t have my equipment and it was moved 4 miles further to this location. When I called to ask about adding those additional miles so I wouldn’t have to pay for something that was forced on me, the person I spoke to was quite rude to me about it and I don’t know if they actually applied those extra miles or not. Go listen to the “recorded for training and quality assurance purposes” call if you want proof of this. On top of that, when I arrived for the mobile pickup, the video instructions and the app didn’t match. That landed me on the phone with customer service again while my family sat in the car in the parking lot of this dangerous gas station where they were loitered at by the sketchy patrons while I was simply trying to figure out how to get access to my truck rental. This also led us to being late for a piece of furniture we were going to pickup by 30 minutes. Also, there wasn’t an appliance dolly which I was charged for which made moving much harder. ALSO the app must have glitched or something because later that evening the drop off location was showing the pickup location which I spoke to a live chat agent who was unable to help me. A little while later the drop off location mysteriously changed back to where it was supposed to be. Whether the agent did something or it was a glitch on the app, I don’t actually know. With all of that said, this was hands down the worst uhaul experience I have ever had. I’m disgusted by how little the company seems to care for the safety of my family, the ease of my move, the responsibility of making sure all equipment was on the truck and the poor integration of technology for pickups/returns and other information that is needed during a move. The reason I’ve included all of this information is that many of the issues that happened seem to be from this issue. I will not recommend Uhaul to anyone ever again and certainly won’t be using it again. If you all do right by me and my family some way, (by at least making sure that I’m not charged for those 4 miles and refunding me for equipment I paid for but didn’t receive) I would greatly appreciate that.
Gavin GThis store staff was clueless and when we arrived told us the truck we booked online was unavailable because "I called my friend and offered it to them." The agent on the phone and online were trying to be helpful but the location clearly does otherwise. The truck had a gash in it, the staff didn't try to help us. The building appeared to have damage which was concerning. This was our second attempt to get a truck as the first didn't have remote access. The app didn't update quickly. It was just a series of messes and driving around trying to rectify Uhauls terrible service between their app and their people. Fix it.
David MCut the grass and remove the debris around the property. Install lights so that customers feel safe.
Sydney MConfirm that the location has the supplies offered online — none of the equipment or moving supplies were available here. And the truck was not clean in the cab.
Lee W