The driver door doesn't close all the way. You can clearly tell that someone has pried it open before so the drive is so loud. The inside of the truck was filthy. Stains all over the seats and it smelled horrible. The setup to go pick up a unit from Philips is crazy. You walk in and have to go all the way in the back to the employee offices and stand there awkwardly while they fumble through the paperwork. Overall I felt like an inconvenience to the people in the store. It's the first time I've ever felt like a business was frustrated to be taking my money. Not sure how much of this is U-Hauls responsibility vs Phillips responsibility but it was the most uncomfortable experience I've had as a customer. I definitely won't be picking up from this location again.Joel L.
Phillips Building Supply of Gulfport Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Gulfport, MS 39503
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Had a reservation for a small cargo trailer which totaled $16 after tax. Got to the location to pick up and the guy that was helping me couldn't operate his computer to save his life. He tried to charge me $55 then couldn't figure out why. After about 30-45 minutes I was able to get out of there. I turned the trailer in that same night after hours. Never received a notification that the trailer was checked back in the next day. The location says they close at 4:30 pm online but when I called at 2:00pm I was told that they had gone home for the day and to call back tomorrow. I called the 24/7 number and found out that the trailer had indeed not been checked in and they put me on hold and called the location. When they returned they said that they spoke with them and that there was only one person working and she hadn't been able to get out to check the trailer in because of the rain but when the rain lets up she will get it done and assured me that I would not be charged for an additional day of use. It hadn't rained all morning and at about the time I called started to sprinkle for about 5 mins then stopped. For sure won't be going back to this location. VERY UNPROFESSIONAL and lazy. No sense of urgency and based on my experience they seem somewhat dishonest turning people away saying they are closed and then saying they couldn't get to it because of the whether. What a disappointment.Brian S.
check in and was out in less than 5 minutesKenneth M.
My experience with the 24/7 pickup and drop off was horrible. I had to extend over 3 times because the pick up was difficult. I had to wait on hold for 1 hour to return because the app wouldn't allow me to enter my mileage.Zarnika F.
The staff was very friendly and helpful.TIJUANA W.