The only location with a truck nearby for 8 a.m. Saturday was unattended. We were told we would use the u-haul app to complete the pick-up process when we arrived. That's where the disaster began. When we arrived at 8:50 and opened the app, we could click the Pick-Up button but nothing would happen. We tried everything but couldn't get any information from the app or the website. We found a number to call and after waiting on hold for half an hour the rep who finally answered said she had to reset our reservation since we arrived late! Nowhere did the app or website tell us anything about that! Once she did it we were able to start the process. The app requires uploading pictures of your driver license and a half dozen pictures of the truck. It is a very slow, clunky, process which was made much worse by the app crashing part of the way through, discarding the pictures I had already loaded, and forcing me to start over. Three times. Then you have to wait for an "approval process" with no updates of progress or status. While struggling with all of this we called the "help" number again but no one ever answered. It took 2 hours of this infuriating mess before we were finally able to complete the process, pick-up the truck and head toward the house where people had been waiting for hours. The truck was dirty inside, but usable as a moving truck with 115k miles on it. It actually drove well and we had no problems - until drop-off at our destination. Once again, we had to use the terrible app, this time being forced to provide 8 pictures that required starting over several times. The drop-off location was staffed, but we were ignored since we were a "truck share" app rental customer. All-in-all a terrible rental experience during a difficult time. Our family won't ever do this again.
David H
Sign Express Henderson
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Henderson, TX 75652
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- 4,0 - Cote moyenne des clients
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I would not recommend this location for a person moving on the weekend. We had to retake photos 5 times due to poor service in the area, and they are not open in order to speak to anyone.
Cameron CI need to be contacted immediately. I was wrongfully charged!
JASAMINE BNo attendant. After hours drop-off.
TAMMY CMy main concern is the app. It was a horrible experience and when I called in, no one ever returned my call.
Pamela M