While the location is superb and outstanding UHaul as a company sucks. The location reserved my truck and made sure everything was in order. UHaul however ager 2 hours of standing in the cold and seven customer service reps and five calls later would grant me access to my reserved truck. They made me give not one but two names and phone numbers of people to verify I existed as a human. This was AFTER they had a selfish of me, my drivers license photo front and back and my credit-card number. I don't know why all this information gathering was necessary for the rental of a truck that I have repeated for the last 20 years or so. Not to mention the scam they run by putting 19,95 per day rental. They now charge 0,99 a mile so for an 8hr rental' less than half a day, it was $91.00. I will everything I can to rent from somewhere else in the future. But the location cannot be any better those guys are so accommodating and helpful. UHaul is lucky those folks chose to help customers that way.
Amira S
Rays Swimming Pool & Supply
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Henrico, VA 23228
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- 4,5 - Cote moyenne des clients
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Dropping off the truck could have been a little easier if the app let me take pictures as recommended.
Bradley ZQuick drop off.
Stephen EWell cleaned trucks, easy to pickup and drop off truck, good customer service
Nicholas SEverything g was perfect ! Thank you !
THEOSA W