I am very dissatisfied with the way this reservation was handled. My reservation was originally made with Centerville, TN as the drop-off location, and I paid for a one-way trailer rental specifically because I was traveling to Clarksville for business. I was later notified that the trailer would instead need to be returned to Hohenwald, TN, requiring me to travel approximately 45 minutes out of my way and beyond my destination. I contacted both the delivery scheduler and customer service and was assured that a supervisor would follow up with me. That call never came. This was particularly frustrating because I could have rented and returned a unit in Dickson, TN for approximately one-third of the cost. The combination of the unexpected location change, additional inconvenience, higher cost, and lack of promised follow-up resulted in a very poor customer experience. Based on how this reservation was handled, I will be looking at other rental options in the future.
Kenneth B
H&H Enterprises
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Hohenwald, TN 38462
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Joshua TThe truck's battery was dead when we went to pick it up. Customer service via a phone call was wonderful and sent out roadside assistance. However, we got the truck jumped ourselves and cancelled the RA. We ended up being 1 hour behind on our plans due to this.
Nicholas HI called them 10 times over 3 days and never got a person? I arrived for drop off almost 2 hours before they were supposed to close? Nobody there. No phone service. So we never talked to a person? Don’t know if they are good, bad, or just having an issue?
BRETT HI found the main Nashville Tennessee office to be outstanding in customer service in making my experience a red carpet treatment.. The accommodation level of the staff was by far the best I have ever experienced and their ability to relax me during the stressful environment of moving during Dangerous icy weather will never go unrecognized by my opinion of the U-Haul corporation and I highly recommend their services
AARON B