Great service!BORIS H.
Moving Truck Rental in Hollywood, CA at Auto Lux Rental
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Hollywood, CA 90028
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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The employees at this location were extremely rude to me and made the pickup and drop-off process much more difficult than it should have been. When I arrived, they told me that I should not have done the self-check-in on my phone because then they would "have to re-arrange all of the trucks to find my assigned truck" and made me go through the entire process again. During check-in they told me that I had to return the truck by 3pm as that was when they would be leaving for the day. I told them that at no point while making my reservation was I informed that I would need to work within this time frame and I would need the truck until at least 5pm. I was then told that in that case, I would have to find street parking somewhere around the location and that if I couldn't find any parking, it wasn't their problem and I would be held liable for any damages or tickets the vehicle incurred. Luckily, I was able to find street parking next to the location, however, I would not have rented this vehicle had I known I would need to take this risk. Location hours should be properly reflected when making bookings.MARGARET M.
The email sent me to a closed U-Haul location. I got rerouted to a new location. When I arrived, I explained everything to the man and he got very irritated with me and was incredibly rude. He also had to gave me a larger U-Haul than requested (it's what he had available - I get it), but he charged me an extra $20 bc of the vehicle size even though the company had made the mistake. Overall bad experience. Vehicle was gross - had not been cleaned in a while. When I picked up the U-Haul, the gas gage was on empty.Sheldon W.
Great customer service experience! Eric and Inez went above and beyond helping me with my u-haul equipment order!!Rose Lou S.
Draw their attention to the fact that you require that the gas used be replenished before return or there will be an exorbitant charge.GLENN C.
You charged me for collision fee without my consent after I SPECIFICALLY chose to refuse to buy that option and nothing was said about until the bill showed an extra 25 dollars.Gillo G.
The location is very hard to find - it's a guy in a smoke shop and you just leave the truck on a street around the block. Very strange, but convenient to hollywood.Andrea M.
Awesome customer service!CONNOR J.
Uhaul representative David was very polite and helpful, he explained whole process step by step. Would definitely come back again .Aleksandr K.
I completed everything online after being urged by emails received, including paying in full. They seemed to have no knowledge of any of it and made me come into the office to do it all again. Truck was mostly clean, but it could have been swept better. The gas needle did not move for two hours. Then went right to empty.MICHAEL C.
We had an great experience here. Our Uhaul representative could not have been more helpful and friendly!DEBRA S.
He was very accommodating and great at his job.JUSTIN O.
I was charged $11.50 for gas! When I filled it up my self! And was added extra fees of insurance. The person in charged didn't inspect the vehicle and mileage with me and just handed the keys.JENNIFER G.
No U haul sign anywhere. Hard to findDonald M.
U haul has been trying to bill me $80 for no reason this man is not to be trusted is lyingWYATT N.
Great place and great price . Very helpful .ANDREIA B.
Provide receipt immediately. Not wait for later in the day. Like rental cars.LEVIY C.
Truck was not clean when it was given to me. They added a cleaning fee and I return led to truck clean. Also added insurance and I declined insurance.DAVID W.
Great job!LUKE C.
Communication was not clear including drop off area and reservation late fees. The owner was kind enough to you not charge the late fee which was I greatly appreciated but i was charged for an extra day because again they are not great at customer service and clear communication. It Would just be easier to avoid any mishaps if you go somewhere elseAlyra W.
David was very helpful and nice. Fast check in, fast check out. Explained everything and I was very happy with the experience!ANTON K.
Great service, however U-Haul did not ensure that the 15 foot truck I reserved was available. Auto Lux provided a smaller truck. The smaller truck made my move much more difficult, and U-Haul refused to do anything to address the unfulfilled reservation. Twice U-Haul promised a supervisor would call within 72 hours but each time no one called. Auto Lux, however, was excellent despite U-Haul's unwillingness to do anything to correct the mistake which cost me additional money in order to move.WILLIE H.
We had a great experience. David was professional and friendly. The whole process was fast and easy.Laura G.
Don't change a thing.Edward S.
I received very friendly and helpful service at this location.JASON G.