I rented a hand truck which wasn't in the truck and the location couldn't resolve. I rented the truck with 1/3 of a tank of fuel...returned it 1/2 full...then was charged $97 extra dollars for fuel...the location & corporate could not resolve. Stealing almost $100 isn't cool.
Paul V.
Mikey Mart Sunoco
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Hoosick Falls, NY 12090
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Woman was rude!! Wipers didn't work n it was raining !!!
Heidi A.Erica was great! Wonderful service!
Dan S.It wasn't the station that was bad. It was uhaul sending me 45 minutes to there when I had a reservation for a place 2 miles form my home. There was no dolly in the truck though I had paid for one. I had to drive to another site to get it.
Mary S.Terrible experience , very unprofessional..before arriving to the location I called to make sure my equipment was ready for pickup because the store was located a hour alway from me. I called the store associate didn't know what I was talking about and said she had to call someone else to find out and that she would call me Back in five minutes asked for my phone number and name.. I end up calling uhaul to find out why the location I'm supposed to be picking up my truck and trailer don't know what im taking about that I had the equipment on reserve to be picked up that day.. I get someone on the phone and they tell me oh im sorry to tell you the truth they don't know how to do their job out there but your equipment should be ready for pickup.. I said ok well I'm on my way up there because it's a hour away from me and I need to start moving my things asap. This convo was abt 12 minutes long the Hoosick location still didn't call me back to confirm pick up .. so I had to call back and the lady said oh you didn't get a phone call ? I said no none called me back but w.e what's going on with the reservation? She said my supervisor said it's here and it's ready but I don't see it but my supervisor said it's there .. I get to the location getting ready to do pick up and paperwork, I notice that I'm only getting a trailer and No uhaul .. I said oh no what do you mean there's no truck here for me this don't make any sense I need a truck how am I suppose to take a trailer without a truck.. after being there for 40 minutes going back n forth with uhaul on the phone and in store they're telling me the truck is in Charleston New York which was a hour and a half away ! At this point I can't believe my life because no one told me explained to me that my equipment was in 2 different locations ! There's too much more to write to continue.
Sheldon H.