make sure THE TRUCK IS smoke free!!! SMELLED !!! I would make sure your passenger doesn't have to smell the Cigarettes either! Very Disappointed with the SMELL, I FEEL YOU SHOULD GIVE ME MONEY BACK ON MY PURCHASE!! I will be calling corporate up ! Thank you for my unpleasant ride with the odor!!!BRAD S.
Moving Truck Rental in Hopatcong, NJ at Advanced Car Care LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Hopatcong, NJ 07843
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 6h pm
- Sam : 9h am à 1h pm
- Dim : fermé
One-Way and In-Town Local Rentals in Hopatcong, NJ 07843
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Better key drop off instructions needed to be provided at the location for after hours drop off. The key drop is hard to find at night if you don't know where to look!James C.
Didn't seem to care about Uhaul products nor give any information to a driver with no prior trailer experienceValerie B.
The location was perfect for our needs; close proximity to what we needed to move. The truck was clean and in good condition. My issue is with the U-Haul app. The performance of the app has been inconsistent and far too many steps. It took us over 30 minutes to pick-up the truck.Colleen C.
I cannot begin to explain how upset I am with Uhaul. First, I had a confirmation email to pick-up my truck at 8am in Parsippany. The day before it changes to 10am in Hopatcong which is 30 minutes away from the original location. So I lost two hours and had to drive 30 minutes. I called Uhaul the day before and the two reps I spoke to could not care less. I also asked to speak to a supervisor which they said would call me Friday. They did not. Fast forward to Saturday. Now I already lost two hours, I drive to Hopatcong, and there is no one at the shop. It's closed. I have to check in on my phone which I was told I would have the option to do in person at the shop. How could I do that if there was not a soul there? What if I did not have a smartphone to do so? How would someone be able to check out the car? Also - if this location was closed, why could I not pick up at my original time since there were several times available. Once we complete the check-in on the phone, we get instructions to go to a certain van. Well, the keys were locked in the van and not where the instructions say they were. On the website it had an option to put "cannot access keys." Every time we hit that, it would just say to go into the service center to ask for help. How could we do that if they were closed? We had to call the emergency Uhaul hotline to get help and they had us take another truck. We couldn't check out properly because all the information matched the old truck we were originally supposed to take. It was chaos and we wasted an hour trying to get the van. We were so behind schedule Uhail ruined our entire day. Moving is a huge day for your customers and they rely on you. We were let down tremendously and would never recommend it. We deserve something for all the aggravation and the significant delay to our moving day.Joseph N.
Excellent service.Jerald H.
Great customer service. Super friendly and helpful! Would definitely recommend.Joshua M.
John, the attendant is very knowledgeable and helpful ! Great job 5 star !!!!!steven W.
I have 3 different pending charges on my Amex account and had to call you and Amex to try to fix this situation. I only drove for 43 miles total and I'm being charged for 143 miles. When I picked up the vehicle it had 2262 miles and dropped off at 2302. The owner of the business there never checked the vehicle or the mileage. I asked him if I had to sign or do anything and he said â€œno, I will take care of itâ€. Now I'm waiting on a regional sales manager to call me. Not a good experience at all!Frank G.
Great service. Quick and easy pick up and drop off. Very courteous and accommodating. Will be my go to place for when I need move merchandise. Is much easier to use a 10ft truck than my car going back and forth. Thank You John.EVE P.
John, was very knowledgeable and efficient in my truck renting process. I would most definitely recommend this location to anyone who needs a truck rental .. 5 star. Great job !!!Shakat H.
Location allowed for pick-up to be easy; truck mirror on passenger side was broken/taped on and did not include appliance dolly.Justin L.
They opened 15 min late, the guy was very unprofessional. they did not due a written inspection of the truck and the back of the truck was not cleaned before I took it. I was call a day after I dropped the truck off to see if I dropped the truck back off so he never checked the truck back in that I handed him the keys for.John M.
Rental was fine but only two vehicles to rent.steve M.
We did not use app but had phone contact with the location before pickup, scheduled for 9 am Nobody was there Main uhaul line had us on hold forever When proprietor finally arrived the furniture pads we had ordered were not available Whole experience suckedKaren N.
Very little contact. I handed him the key and he sent me on my way. They did not check the truck while I was there. I left it clean and no damage but what happens if the next person isn't so neat and conscious about other peoples' property.Rhett W.
I was told that i would not be charged for an extra day if the truck was returned before the location opened on Monday morning(the truck was returned on Sunday). I also paid for 2 utility dollies, a furniture dolly and an appliance dolly, I was only provided 1 utility dolly. My overall experience during my move was very frustrating and I was very disappointed with my experienceJennifer R.
Clean the windows. Make your web easier to use . Make your salespeople answer the phone in a timely manor .Paul E.
Nada por que el servicio Es 100%Alberto F.
I reserved this trailer at another location. I received an email stating that the location did not have the trailer . The trailer was then reserved at Advanced Car Care. This business is closed on Saturday and Sunday so unhaul told me to pick up on Friday and I only have to pay for one day. Now I was charged for 3 days. Terrible customer service not doing what you said you would do. I want to be reimbursed for 2 days.James T.
First class , excellent customer service from initial rental to drop off. Will use this location again.Brendon B.
The drop off location was close to our home and convenient. We dropped off the truck around 10pm so the shop was closed. It was very easy to find and had a key drop off opening in the door.michelle D.
The Aor conditioning did not work. The truck was brand new, but had to move and then drive ) hours in a truck with no A/C.Sean K.
Owner was very helpful attaching the car carrier to trailerAbigail M.
Quick in and out .. Location 5 star hands down.LOUIS C.