I reserved a truck for Monday beginning 1130 at the main UHAUL location (133 Monarch Drive, Houma, LA). 1. My truck was not on site. The rep called a number and found out that the person who had it before me was granted an extension. 2. I was instructed to go to another location (ABC Home Services) to pick up a truck from there. 3. With at least 3 people working there, would they not have known the truck wasn't there? The rep said, "they don't tell us." Surely, someone could have looked at the reservations for that location and notified me prior to arrival that my rental was not available. As this is the main location, where all they have to do is rent the UHAULs, I would expect them to know who to expect coming in. 4. Why couldn't they give me one on site (they had one) and gone to pick up the one at the other place, instead of the customer having to be inconvenienced? 5. The rep stated the "other place" (ABC) would give me a discount for my inconvenience, etc. I asked her what happens when they state they don't do that? She had no answer than to call the 1-800 number 6. I went to ABC -- of course, she stated she can't give discounts. She was very courteous and apologetic. They do more than rent UHAULs, yet gave better service than the UHAUL location where that's all they do 7. I was given the name and number of the field manager. I called, left a message. Received a text stated to send a text. I replied that it was too much to text, but am disappointed in services. Haven't heard back. This pushed our project and traveling back over an hour.
SUSAN M
ABC Home Services
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Houma, LA 70363
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JAMES REverything went smooth with the rental ! Return was fairly easy using the app .
Kerry NAll info received was great
CRAIG BShe was (Very) nice ..
Anthony M