Communications at this site was horrible. They would not let me in because of Covid, OK that's fine. But they would not answer the phone either. Finally after trying 5 times, I reached someone who told me to get back into my car and wait. So I waited, and waited. Turns out the desk person had come out without me knowing and placed the keys on a desk behind the gate, barely visible and certainly not from my car. Ugh, worst waste of my time getting this rental truck.Tobias E.
Moving Truck Rental in Houston, TX at APM Electronics Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Houston, TX 77007
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 8h am à 5h pm
- Mar : 7h30 am à 5h pm
- Mer : 7h30 am à 5h30 pm
- Jeu et ven : 7h30 am à 5h pm
- Sam - dim : 10h am à 1h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Houston, TX 77007
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Évaluations des clients
- 4 Average Customer Rating
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Amazing customer service!!! Can not be improved upon!amai G.
The guy was not professional!!jessie G.
So the truck was clean, body had a sweaty body odor smell in the cabin. So no doubt that it was vacuumed but not cleaned well. Not a big deal, we took it home and wiped it down and used a couple of air vents and were good to go.Peter W.
They were already closed, so we just used the online way to check in the truck.Dyan M.
Great location, equipment was amazingRecoe S.
Worse experience ever and i think im switching to Budget rental after several years of faithful Uhaul rentals.ROBERT H.
Employees should be more attentive to customers needs by answering questions with patience and courtesy instead of rushing the customers off of the phone. Also, this location should have available staff to answer incoming phone calls. After speaking with an employee by the name of "Angel", I called several times in one-hour seeking additional assistance and no one answered the phone.TARASHARICE A.
They forgot to put the dolly I requested into the truck. Called the help line and was on hold for 20 minutes before reaching agent. Agent was very nice and helpful. Got issue resolved w Customer Service next day since I had already accepted truck.ROBERT P.
This location is gated up and hard to access. The entire transaction was handled over the phone besides the exchange of the keys and it was terribly inefficient.Isreal M.
The truck ran great. The cab was dirty on the inside and was not sanitized.Gary and Denice F.
The lady at the s.voss location in houston was a BITCH.. I reserved a 10ft on the 19th..call me and tell me that truck isnt available only to wanna send me to the opposite side of town....yep dont think I'll he using you anymore ..William M.
They were not open at the location during their posted hours then charged me for outside hours drop off and extra gas. Good thing that I called the main number when they weren't open and took a photo of the gas gauge & mileage.DAWN L.
This location has a no contact pick up, however I stood in the rain for 25 minutes while I waited for them to bring the truck around because there is no waiting area. They then did not have the correct equipment for me (one missing dolly). The contract the sent still had me listed as having the missing dolly and the woman over the phone made no effort to rectify my contract, give me an updated copy, or credit my account for the missing item. I was not credited until I turned the truck in.Jessica L.
I ordered a 20 foot truck and when it was pick up time, they did not have that size so we had to take. 15' and make two trips. A simple call would have solved thatFOUNTAN R.
The key return went flawlessly, once I realized that it wouldn't accept my phone number to log in, only my email.Jay F.
Returning the truck on the weekend was a nightmare. The U-Haul website says the store front is open during specific weekend hours, but the location is never open on the weekends. The store has a sign that says to park the U-Haul truck on the street but there wasn't any parking for over an hour so we had to wait until cars moved. When we arrived there were already 5 U-Haul trucks in the street. We tried to call the provided number to get instructions about where to leave the truck and no one answered. The voicemail gave the same directions on the sign - leave the truck on the street and complete the return process on your phone. It was frustrating because we expected to return the truck while speaking to someone in person. If we had planned to do self-return it wouldn't have been as big of an issue. The parking is a serious issue and needs to be addressed.Shelby V.
Dropped truck at night. Weird location of parking on the street in residential area. Thank goodness streets weren't full and I could back a 26ft truck. Area needs more lighting at night. Besides that place seemed ok. Since at night facility was gated.Teta F.
Very friendly and helpfulJohn M.
Quick and easy.GILBERT A.
The check out process is too onerous especially when there was someone in the office who could have verified condition in less than half the time. Was told that if the Uhaul person checked me out, it would cost $20.Robert B.
Great experience. No comments.Francisco T.
It was great to be able to drop the equipment off when the business was closed. Very friendly people.TERRI D.
They make it difficult to return the vehicle and they charged 170 miles as I only used 90 miles. I am still waiting for refund if the extra miles chargedRoberto R.
All had to be done via app, no help from personnel.Timothy T.