Just the day I picked up the unit, it had what I would call a bad tire, and the manager made a negative in appropriate remark over it and walked away. Was not impressed and will never go back to that store just because of that remark and will tell others and my company to boycott that store as well. I called Uhaul and they immediately took my concerns into consideration, passed it on to their local service agent and handled the bad tire. My comments where, "Why couldn't Waters had handled it just like that?" Guess that would have been to costumer oriented and polite.
Rod Z
Waters Hardware
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Independence, KS 67301
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I had reserved the truck well ahead of time, I got called twice to by Uhaul to confirm the order, since they didn't have the size of truck on the lot they moved me to the next size truck. When I arrived the App wouldn't let me check the truck out, had to call Uhaul to get checked in which took about 45 minutes extra. Lucky for me the store was open. Store was great to Deal with, and the person I worked with on the phone was great.
Daniel SThe truck I reserved wasn’t there and the location did not tell me until I pulled up to get it. Drove 2.5 to get the truck and had to cram everything that was meant for a 26’ truck into a 15’ truck. Location did nothing for me and expected me to drive roughly 2 hours to go get a 26’ truck if I wanted one. This was ridiculous.
Travis HCheck tires, we had a blowout 2 hours from pick up location
Sheila DWe had put gas in the truck back to where it was and I got a fee charged saying they added 2 gallons (10.17) of gas that was not true at all and 5.00 a gallon? I talked to several others people and they had the same thing done to them. I know it's just 10$ but sill it all adds up! I don't appreciate the dishonest
Charles H