We were supposed to have a pickup time of 8am at Southport Indy location. It was switched to Keystone location because they don't have the 15'truck. The pickup time was switched mistakenly by dealer to 4pm!!. There was very little WiFi service at Keystone location parking lot. The representative was not on location until 9am. Once he showed up, we got the truck quickly. The truck did great, smooth ride, no problems 168miles to Fort Wayne. Dropped truck off at Lima Rd location without issue.
Stephen L
ITL Freight Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Indianapolis, IN 46237
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I said the personnel was helpful but this was an after-hours return so I didn't actually encounter their staff.
Timothy BThe system you guys use to rent the vehicle is faulty. Definitely needs improvement. I couldn’t take pictures of the truck in advance onto the next task because I was stuck on just the picture part prove that and everything else will be smooth
TaMorris SExcellent staff! Very kind
WILLIAM RPick up was at 8:00. People were over 30 min late getting there! The truck was not ready. Fumes in it for gas. It was freezing out, they didn't warm vehicle. It wasn't ready to be rented. Someone had checked it in incorrectly. By the time we got out of there we were 45 min late for the movers. Lucky I was able to contract them to let them know we were running late. It was a very bad experience!!! I'm very dissatisfied with the location.
LAURA W