They need updated equipment. You could not read the receipt that was printed for me. It was faded and missing sections...completely blank. Also the person helping customers should actually listen to them so the correct information is uploaded into the system not old information such as addresses. They should also verify that they typed in the information correctly such as email address so You can get a copy of your receipt if they don't want to print it for the customer.
Yolanda E
Econolodge
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Jefferson City, MO 65109
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Comment U-Haul Fonctionnement des avisI didn’t receive my deposit back
Sonny RTerrible did not tell us about new protocol for U-Haul. I was redirected to this location which I was not happy with but agreed to it when I wanted to use the Ellis blvd location with Pam who has always provided excellent service! Very disappointed with the service at Jefferson street location.
Carmella BI called the uhaul location at 1926 Jefferson St Jefferson City MO twice and they never answered the phone. So I called another Uhaul location and she scheduled my uhaul pickup. When I arrived to the Ecolodge to pick up the Uhaul, the front desk clerk was outside smoking a cigarette and no one else was at the desk (Which explains why no one answered the phones when I called). The place was disgusting. It smelled like cigarettes and filth. It took the attendant forever to figure out how to work the computer to put in the information for the pickup. When I picked up the car hauler, it was in terrible shape, and the license plate was ripped in half. You can see all the damage in my photos I uploaded. And the trailer brakes did not work. I only had the car hauler for 3 hours after the owner of the vehicle I was scheduled to buy backed out of the sale and did not sell the car I needed the car hauler for. But I was still charged for 24 hours. When I returned the trailer, it was a different front desk clerk. He was a younger man and spoke very broken English. I had to wait at the hotel front counter for him to finally come out of the back room. When I told him I was returning the trailer, he said "okay good to go". But he never took down any of my information. So I asked him if he could check the car hauler in. The clerk continued to text on his phone and said he would "check it in in a minute". I asked if he could check it in now so the car hauler is no longer under my name in case someone was to steal it or damage it. The clerk rolled his eyes like he was annoyed, looked up from his cell phone and said he could check it in now. Once the car hauler was checked in after he took pictures of it, I left. I was not impressed with the customer service, the equipment or the cleanliness of the pick up/drop off location or paying for 24 hours of use when I only had the trailer for 3 hours. I'll find a better rental company next time.
DERICK KWe did not speak to anyone. The online directions were wonderful and very clear.
Mary J