The gas was not what was indicated on the contract and I was told there was nothing they could do but if there was a problem to let them know. I dropped off the truck and now you guys are trying to charge me $62.48 when I filled it exactly to where it was when I received it. There is photographic sent from the app. I don’t appreciate you trying to take more money from me
DONALD S
Precision Tune Auto Care
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Killeen, TX 76541
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisHave the truck I reserved a month in advance available at the location I chose instead of forcing me to go to a location 5 miles from my home when the one I reserved at was only 1 mile away so I was forced to pay and extra $10 in milage because of you. $10 may not see like alot but when you are counting every penny to move it is a lot.
ROBINETTE HGreat place
Lawrence DDear U-Haul Corporate Customer Service, I am writing to formally file a complaint regarding a highly unacceptable and unsafe experience with a trailer rental from your Killeen, Texas location at 1305 W Central Texas Expy. Upon pickup, it was immediately apparent that the trailer had not been properly inspected prior to being released to us. The trailer had a damaged tire strip and a non-functioning tail light—both of which are critical safety issues that should have been identified and addressed before any customer was sent on the road. After bringing this to the attention of staff on-site, we were instructed to drive to another location (U-Haul Moving & Storage of Centex at 3501 E Central Texas Expy) with the assurance that the issue would be resolved there. However, upon arrival, we were informed that they were unable to assist us, had no replacement trailers available, and simply provided us with a phone number. From that point forward, we were repeatedly transferred to roadside assistance without receiving any meaningful help. This situation is especially frustrating because the issue originated from being given defective equipment—not from an incident on the road. This should never have been escalated to roadside assistance in the first place. To make matters worse, roadside assistance initially asked us to wait 30 minutes, only to cancel on us. We are now facing an additional wait time of approximately 1.5 hours for another technician, with no clear resolution timeline. This has caused significant delays and stress. We are traveling with a pregnant mother, a toddler, and a dog, and still have an 8-hour drive ahead of us. Being placed in this situation due to your company’s failure to perform basic safety checks is completely unacceptable. Given the severity of this experience, the safety risks involved, and the significant inconvenience caused, we expect appropriate compensation. At minimum, we do not believe it is reasonable to be charged full price for this rental under these circumstances. We request that this matter be reviewed promptly and that a resolution be provided as soon as possible. P.S The workers at U-Haul Moving & Storage of Centex at 3501 E Central Texas Expy was sweet and nice though. They just took in a problem from another shop and tried their best to help. But this whole situation really shouldn’t happen in the first place.
rachael bThe truck steering wheel had too much plate in it. But the service from the gentleman was very great with explaining everything to me and was very kind at setting me up on being able to pick it up when they were close. Also, the tires could be replaced.
Cherokee D