Systems down (maybe not the location's fault) stretches pick up into a 30 minute endeavor. While a remote supervisor was able to initiate the rental over the phone, I was left with no rental paperwork or contract; very important to verify what I'm paying and should I encounter police while driving the truck
Alleria S
Hillside Station Crown
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Knoxville, MD 21758
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Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Excellent staff, organized and easy to work with
VINCENT AMaybe add a few more options at this location. Overall it’s a great location!!!
CHARLES FVery helpful guys! The online order item was not available in this store, the customer service gave the upgraded trailer available with the same price but the software in the store did not allow in the store. These guys helped so much to get the same price for the upgraded one. Great customer service.
Chooda KThe lady who helped me, while very nice, really struggled dealing with the computer software she was using to get me my truck. The entire process took an hour which was much wasted time and money for me. Uhaul needs to train her appropriately and make sure the computer equipment and internet connection at this location is able to handle these transactions. Personally I think they need a system upgrade... speaking as someone with tech experience. The poor lady really struggled through the process. I felt bad for her. The truck was great so no complaints there. Just someone please help the people out who have this Uhaul location. It's a good spot geographically and with some evaluation, system upgrades and some additional training they should be successful.
KRISTIE H