I would recommend I haul to anyone!LASHIA P.
Moving Truck Rental in Lake Charles, LA at Storage Pointe
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lake Charles, LA 70605
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 5h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Lake Charles, LA 70605
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I wish these trucks were non-smoking...disgusting!Luke P.
Overall, my first experience using Uhaul has been between average and below average. My first reservation was cancelled with a request for me drive out of town to pick up a Uhaul. A second reservation was made on a different date. I took the initiative to go to the location where the Uhaul was supposed to pickup and the time and location was changed without my notification via call or email. My telephone contact information was entered incorrectly due to a very distracted Uhaul staff who "assisted" with the 2nd reservation. There was no initiative to go above and beyond for customer satisfaction to obtain a Uhaul for the time and location that was placed(I keep a copy of my reservation receipt). I had to pay additional fees to stay in my apartment due to the first cancellation and additional fees to the movers due to service time and location was changed. There has to be a better source of communication between Uhaul and the customer. If I didn't do a firm confirmation on Oct 4,2019, I would not have been aware of the changes that was made without my notification. I wanted to thank Megan (Customer Service after hours) who provided me step by step instructions to pick up the Uhaul. She was very professional and apologized several times.theresa B.
I would have been better to have know where the pick up location was sooner than just the day ahead.Beth C.
Thank YouJohn L.
Everything was run efficiently and the auto transport had great tires and working lights, thank youWilliam D.
Was miss lead on gas requirement. Rental was on empty with 25 miles remaining. Was told to bring back with a quarter tank. I filled up the van $55 I returned the van 3/4 full. I was given a $16 credit. So the rental was $89 and $55 in gas so $144 total. I was told to contact corporate U-Haul to see what could be done. I don't have the time so I'm just out $50 some bucks. Great job on customer service.Kalwey J.
NoneTravis A H.
have the store open at the pick up time or don't allow scheduling before the store opens. The truck was on E which it was supposed to be full so I was given a $35 dollar discount. it cause $40 to give me a half a tank. Look at current gas prices 40 gallon tank times $2.69. of course they took the $35.00 charge.Andrew L.
Change their times open online to 10am.Douglas T.
Oil light in truck was on and truck ran rough. Told Mgr and he said drive it! AC stopped working about 30 min of being in the truck and worked intermediatly more So not during the trip!Richard L.
Employee came outside to help before I went inside.Michelle A.
Not ready for iPhone check in. Had to go looking for keyThomas H.
I was charged $42.00 for furniture pads that this location forgot to put in the truck.Parish T.
Only 1 person working on a busy saturday. Took a while to pick up equipment because of it. Lady had ppl at front counter and really couldn't come out to help hook up equipment. Would suggest just having more than 1 person on weekendsbernadette M.
1) Was told they closed at 7 pm - called and they were closed at 6 pm 2) No U-Haul signs from the street - drove by it twice and only because of GPS and another person was there who knew this was a U-Haul drop, did we leave it. 3) Was told that one ways out of state could be dropped off later than pickup time.As it turned out LC charged me an extra $20 day for dropping it off at 7 pm - said that was the policy. As I had a load of food and tools for Deweyville flood victims and could not make it by 3:30 pm. LA drop location person was kind, told me the 3:30 time was what I was to meet and refused a refund based on policy. I asked to speak to U-Haul Mgr for state, got number and explained situation and left my name at the LA U-Haul Head office, to call me - but no one did. I like U-Haul and will use it again - this was just a little disappointing. It may be right that it is in policy ... but needs clarity.Steve C.
Way to expensive for 4 hoursCindy C.
Trucks are too old, with too many miles. Additionally, budget is cheaper than uhaul. Good customer service, but products are not worth the cost.Michael S.
hours of operation start at 10:00 am, your U-HAUL business will never do well, !Gary A.
Specifically picked up a car hauler on our way out of town so personnel could make sure it was properly hooked up and lights were working correctly, but once we were on the road, only the parking lights on the trailer were operations - no brake lights or turn signals worked. Also one of the tire straps was not secured properly and came off in transit. Upon return to the drop off location, we found that the dolly assigned to us was not the one we actually had.KATHY D.
Took a little while, because a new customer was ahead of me and had a lot of questions. I had to wait a little while, but when waited on, it went quickly.Lester V.
The employees at The Storage Pointe facility are awesome, great customer service!RICHARD B.
Very quick service and response time to questions. Do make sure you have all the equipment available for future customers before going through the payment process. The furniture dolly would have helped with my move but there weren't any at this location when we went to grab the pads and smaller items.Christopher S.
Nothing to improve. Superior service!Patrick J.