I had made a reservation a month in advance to pick up from the Oceanside, CA location on Coast Highway, I even went into the location a week prior to confirm that my truck reservation was still good to go and that nothing else on my end was needed, I am moving a home from CA to WA and have been planning for months. Less than 24hrs before I was to pick up the 20ft truck I had booked the Oceanside location called and told me there were no 20 ft trucks in a 50 mile radius. They said they had a 10ft truck and a trailer. (This is also on Thanksgiving that they called). The rep on the phone just kept saying "I don't have the equipment, there's nothing I can do." She did not present any solutions. I had to ask where the closest 20ft truck was to me and if she could help me book it. I had to pick up the truck later than originally planned and drive 50+ miles to do so and shift my scheduled movers back by hours in order to go pick up the truck and return in time. She provided a discount for the trouble but honestly this was a terrible experience. To be told less than a day before that your move is basically derailed and on a holiday for that matter, is such a poor experience and caused an immense amount of stress. The Lake Elsinore location was kind and provided us the truck. However, the truck is faulty and about halfway through the drive the ABS sensor would come on and the anti lock breaks would trigger so for the duration of the drive 10+ hours you'd have to drive on pins and needles. The only option would be for roadside assistance to come out to take hours to either fix the truck or have to unpack and reload everything into a new truck which would cause me to miss the movers I had booked at the other end of the journey. I've rented from U-Haul several times before and several times even in the past month and I know my small amount spent is insignificant on the grand scale that U-Haul makes but this was one of the worst and disheartening experiences I've had. Moving 1300+ miles from home to home is stressful enough and this made it so much more exhausting. I'm disappointed in my experience and the lack of care.
Kenneth W
Machado Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lake Elsinore, CA 92530
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Everyone was very helpful and polite.!
Nelson MStaff was friendly , truck was clean and in great condition. Was a super easy process.
TIFFANY SWorker on duty was very nice and helpful.
Craig MThank you
JAVIER G