When I rented, he never sent me a rental receipt until I brought the truck back. I do not believe that I was treated fair in that he charged almost 40 dollars for 6 miles for gas. I have witnesses that will verify the milage when we left ended with 231 and he changed that. I know it is small but the fact that he changed it and never sent me and invoice/agreement, and I have witnesses, but to charge me 6,1 per mile for gas is so wrong. We never left the truck running and when I did see the invoice the red mark for the gas was not where I started with. On top of everything he was rude. I have a lifetime history of renting trucks with U-Hall and have always had great service, I went here because it was close to where I live and my storage. Home Depot will get my business in the future.
Suzanne J
K K Market
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lakeside, CA 92040
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It was not kk markets fault except they said I put no gas in and charged me $18 for three gallons I literally drove the box truck two blocks had it back cleaned and fueled within an hour and a half and got charged $68 ?!? Smh that $19 a day is false advertising they nickel and dime u for every penny and charge an “environmental fee” so I’m paying for you guys yearly smog?! Ridiculous amount go to Home Depot and rent instead I’ve learned since
Jennifer GVery fast and easy drop off with polite staff.
DEANA GProfessional operation! Outstanding customer service! Will be using this location for all my moving needs!
tyler hWe were given no information that is on the contract, which was later sent to my email. That information had to do with additional charges and fuel rules. When I saw the contract online, which I had not seen or signed, it was incorrect in several areas.We had been charged for things I had not authorized. Also, when we got the truck, it only had 1/16 of a tank of gas, barely enough for our 9-mile trip. It should have had 1/4 tank, according to the contract and we were supposed to return it at 1/4 Of course, we didn't know that when we returned it and the clerk said nothing about fuel. In the past, when we have rented Uhaul trucks we were told to return it at the same level it was when we picked it up. Since it was still at 1/16 when we returned it we didn't put any gas in it. The receipt later showed that we had been charged $9 for gas. I immediately called Uhaul customer service and they are working on crediting my card for the overcharges., but I shouldn't have had to deal with all of that. The credit for the gas charge is still pending. I do need to add that this location normally only receives drop-offs. They went out of their way to have a truck brought to them so we could rent it. I did appreciate that.
Janiece P